Decision search
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Hampshire County Council (25 006 508)
Statement Closed after initial enquiries Disabled facilities grants 20-Oct-2025
Summary: We will not investigate this complaint about an alleged debt owing to the Council for a disabled facilities grant given thirty years ago. The passage of time makes it difficult to investigate and reach a safe conclusion. However, based on the information that is available it is unlikely we would find fault with the Council.
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Royal Borough of Kensington & Chelsea (25 006 567)
Statement Closed after initial enquiries Special educational needs 20-Oct-2025
Summary: We will not investigate Ms X’s complaint about the education and special educational support provided to her child, Y, since 2022. Part of the complaint is late and the Council has not yet had the opportunity to consider and respond to a complaint about more recent matters.
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Cheshire West & Chester Council (25 006 765)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council not enforcing against the owner of a nearby house for accessing their property in vehicles with no dropped kerb and crossover, how it dealt with his contacts and reports, and an officer viewing his online profile page. There is insufficient significant unremedied personal injustice to Mr X from the matters complained of to warrant us investigating.
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London Borough of Tower Hamlets (25 006 785)
Statement Closed after initial enquiries Special educational needs 20-Oct-2025
Summary: We cannot investigate this complaint about the Education, Health and Care Plan process for Mr X’s children. This is because Mr X has appealed to the Tribunal. This places the matter outside our jurisdiction.
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London Borough of Barnet (25 006 800)
Statement Upheld Council tax 20-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of the council tax premium charge on his second home. This is mostly because the Council has agreed to apologise to Mr X and pay him £100 in recognition of the injustice caused. Therefore, investigation by us would not be proportionate.
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Kingston Upon Hull City Council (25 006 865)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to issue fixed penalty notices for children not attending school. Mr X had the option of not paying and, if the Council prosecuted him, he could have argued his case in court. The law prevents us investigating the school’s refusal to authorise the children’s absence.
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Cheshire East Council (25 007 169)
Statement Closed after initial enquiries Safeguarding 20-Oct-2025
Summary: We will not investigate this complaint about the way the council managed the care and treatment of Mr X’s late relative, Mrs Y. This is because we cannot achieve anything for Mrs Y now and the injustice for Mr X is not significant enough to warrant our involvement.
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City of York Council (25 008 628)
Statement Upheld Special educational needs 20-Oct-2025
Summary: Mrs X complains the Council failed to reimburse the cost of school fees for the independent school named in her child’s Education, Health and Care Plan. We have upheld this complaint because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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London Borough of Southwark (25 008 778)
Statement Closed after initial enquiries Allocations 20-Oct-2025
Summary: We will not investigate Miss X’s complaint that the Council refused to increase her priority banding. This is because there is not enough evidence of fault to justify investigating.
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Chorley Borough Council (25 009 113)
Statement Closed after initial enquiries Leisure and culture 20-Oct-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with a dispute between two groups that use a community centre. This is because there is insufficient evidence of fault.