Decision search
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Suffolk County Council (24 008 951)
Statement Upheld Special educational needs 12-Feb-2025
Summary: Mrs X complained about the Council’s actions in relation to her child, Y’s, Education, Health and Care (EHC) Plan. The Council was at fault. It did not send Mrs X a draft amended EHC Plan when it became aware she did not have it. It also delayed issuing a final EHC Plan. This caused Mrs X frustration and delayed her right of appeal to SEND Tribunal. The Council has agreed to apologise to Mrs X and pay her £300 for the injustice it caused her.
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London Borough of Tower Hamlets (24 009 311)
Statement Not upheld Allocations 12-Feb-2025
Summary: Miss X complained about the time she has been waiting to be offered a new property. We find no fault in the Council’s actions or its decision making.
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Lichfield District Council (24 010 346)
Statement Closed after initial enquiries Health and safety 12-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s actions following a report of rats coming from her property. This is because the investigation resulted in the Council issuing her a legal notice, which it is reasonable for her to appeal at the Magistrates’ Court.
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Warwickshire County Council (24 011 360)
Statement Upheld Charging 12-Feb-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to tell her she would be charged for the care services she received. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.
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Staffordshire County Council (24 013 029)
Statement Upheld Special educational needs 12-Feb-2025
Summary: We have upheld this complaint because the Council delayed arranging the education provision detailed in a child’s Education Health and Care Plan. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Fylde Borough Council (24 013 409)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of matters relating to its failure to take enforcement action under the Landlord and Tenant Act 1985 and 1987 or to issue a Community Protection Notice under the Anti-Social Behaviour Crime and Policing Act 2014. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and because an investigation will not lead to the outcomes Mr X seeks.
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London Residential Healthcare Limited (24 013 836)
Statement Closed after initial enquiries Charging 12-Feb-2025
Summary: We will not investigate Miss X’s complaint about charges for her mother’s care. The Care Provider has apologised and provided a partial refund. A further investigation by us would not lead to a different outcome.
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Suffolk County Council (24 013 937)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We will not investigate Mr X’s complaint about a tree stump. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Lancashire County Council (24 014 123)
Statement Upheld Special educational needs 12-Feb-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care plan process. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the delay.
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Manchester City Council (24 014 246)
Statement Upheld Other 12-Feb-2025
Summary: We have upheld this complaint because the Council failed to treat the complainant’s concerns as a matter for the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by offering to respond under the procedure.