Decision search
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Birmingham City Council (24 000 852)
Statement Upheld Parking and other penalties 15-Sep-2024
Summary: Miss T complained about a lack of functioning parking machines in the city centre, limiting her ability to pay cash for on-street parking. We did not consider this a service failure, given Miss T had alternative means to pay. But we upheld the complaint because of poor customer service Miss T received, putting her to unnecessary time, trouble and inconvenience. The Council has accepted this finding and at the end of this statement we set out action it has agreed to remedy her injustice.
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Brighton & Hove City Council (24 001 276)
Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s installation of a hand rail in Mr X’s home. The complaint is late and there is no good reason to exercise discretion.
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Liverpool City Council (24 005 148)
Statement Upheld Residential care 15-Sep-2024
Summary: Mrs X complains the Council was at fault in the way a care home it commissioned cared for her mother Mrs Y causing distress. We have found no evidence of fault by the Council in the way it has charged Mrs Y for her stay at the care home. We found no evidence of fault in the standard of care provided to Mrs Y over her weight and nutritional needs. The Council has accepted there was fault in the way the care provider responded to Mrs X’s complaints about the matter, apologised and offered a suitable remedy in recognition of the distress caused. We found fault in the way the care home dealt with Mrs Y’s hearing aids, glasses and clothing which has adversely impacted onto Mrs X. I have recommended a suitable remedy in this case, so we have completed our investigation.
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Royal Borough of Windsor and Maidenhead Council (24 005 281)
Statement Upheld Charging 15-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to pay her mother’s full care home fees and its decision that her mother can be safely moved to a cheaper care home. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely fault.
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Isle of Wight Council (24 005 514)
Statement Closed after initial enquiries Planning applications 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of nuisance caused by advertising flags at a business close to his home. This is because we are unlikely to find evidence of fault by the Council.
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Statement Closed after initial enquiries Enforcement 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s failure to act on reports of a business running from a residential property. The Council confirms it has served multiple notices and if it does not receive a response then enforcement action will follow. We do not consider that further investigation at this time will lead to a different outcome.
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Sefton Metropolitan Borough Council (24 003 050)
Statement Upheld Residential care 15-Sep-2024
Summary: We will not investigate this complaint about the failure to tell the complainant of her relative’s death. We understand the distress this caused, but we are satisfied the care provider, on behalf of the council, has given a thorough response, apologised, and will seek to improve future service. We would not achieve anything further. While this does not answer all the complainant’s questions, it would not be proportionate for us to investigate to seek such information.
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Canterbury City Council (24 003 734)
Statement Closed after initial enquiries Allocations 15-Sep-2024
Summary: We will not investigate this complaint about housing allocations and homelessness. This is because there is not enough evidence of fault to justify investigating and where there may be fault, we are satisfied with the actions the Council has taken to remedy any injustice caused.
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Buckinghamshire Council (24 004 563)
Statement Closed after initial enquiries Safeguarding 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision to revoke direct payments for a care worker who was providing care to her child. Further investigation is unlikely to achieve a different outcome.
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Statement Closed after initial enquiries Enforcement 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of planning matters as there is not enough evidence of fault.