Decision search
Your search has 53111 results
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Devon County Council (24 008 482)
Statement Not upheld Assessment and care plan 17-Feb-2025
Summary: Mr X complained the Council is failing to meet his night-time care and support needs. There is no fault in the way the Council assessed Mr X’s care needs or proposed meeting these.
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Coventry City Council (24 008 642)
Statement Upheld Other 17-Feb-2025
Summary: Mrs Y was unhappy with the Council’s response to her complaint. The Council agreed to respond to Mrs Y’s complaint at stage two of the statutory children’s complaints process. This is a satisfactory outcome.
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Cheshire East Council (24 017 319)
Statement Closed after initial enquiries Planning applications 17-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late.
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Essex County Council (24 017 541)
Statement Upheld Special educational needs 17-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Upheld Other 17-Feb-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainants to remedy the time and trouble they have been to.
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Peterborough City Council (24 018 102)
Statement Closed after initial enquiries Refuse and recycling 17-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision that the complainant must pay for a replacement bin. This is because there is insufficient evidence of fault and injustice.
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London Borough of Lambeth (24 018 360)
Statement Closed after initial enquiries Other 17-Feb-2025
Summary: We will not investigate Mr X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Mr X could have raised a defence against the issuing of the notice in court.
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Royal Borough of Kingston upon Thames (24 018 435)
Statement Closed after initial enquiries Council tax 17-Feb-2025
Summary: We will not investigate this complaint about the Council’s refusal to waive her Council tax because she can appeal to a Valuation Tribunal.
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Westmorland and Furness Council (24 019 254)
Statement Upheld Public transport 17-Feb-2025
Summary: We will not investigate this complaint about difficulties encountered by the complainant after a ferry was cancelled. This is because the Council has provided a proportionate response.
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Nottinghamshire County Council (24 019 562)
Statement Closed after initial enquiries Other 17-Feb-2025
Summary: We will not investigate this complaint about the Council's rejection of a pothole damage claim as it is reasonable to expect the complainant to resort to court action for the compensation he seeks.