Decision search
Your search has 54124 results
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Torridge District Council (25 001 512)
Statement Closed after initial enquiries Homelessness 15-Jul-2025
Summary: We will not investigate this complaint about disrepair in a private rented property. This is because there is insufficient evidence of fault by the Council.
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London Borough of Enfield (25 001 728)
Statement Closed after initial enquiries Homelessness 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Mr X to ask the Council to review its decision under s.202 of the Housing Act 1996 Part 6.
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Norfolk County Council (25 001 813)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We will not investigate Mr X’s complaint the Council delayed a decision for an Education Health and Care Plan. This is because there is not enough evidence of fault by the Council in the length of time it took. We will not investigate his complaint about how the Council communicated this decision as there is no significant injustice to Mr X. Finally, we will not investigate the Council’s decision not to issue an Education Health and Care Plan. This is because Mr X has a right of appeal about this and it would be reasonable to expect him to use it.
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Cheshire East Council (25 002 253)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to tell him about his neighbour’s planning application. He has known about this for more than two years therefore this part of his complaint is made too late. Mr X also complains the Council granted retrospective planning permission without consulting him. We have seen insufficient evidence of fault to justify an investigation on this point. Finally, Mr X complains the neighbour has damaged his home, encroached onto his property and failed to follow the requirements of the Party Wall Act. These are civil matters and an investigation will not lead to a different outcome.
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Suffolk County Council (25 002 315)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We cannot investigate this complaint about the Council’s decision relating to an Education, Health and Care Plan for Mrs X’s child. This is because Mrs X appealed the decision to the First-tier Tribunal and the law does not allow us to investigate.
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Suffolk County Council (25 002 829)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jul-2025
Summary: We will not investigate this complaint about highway maintenance and noise because there is not enough evidence of fault to justify investigation and it is reasonable to expect Mr Y to approach the court about the matter is he wishes to pursue it, who are better placed to consider the issue.
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Wakefield City Council (25 002 992)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about the impact of development near his home. This is because there is not enough evidence of fault.
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Kent County Council (25 003 421)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to respond to her request for information about her daughter. This is because it is made late and I see no good reason to exercise discretion and consider it now.
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London Borough of Enfield (25 003 599)
Statement Closed after initial enquiries Child protection 15-Jul-2025
Summary: We will not investigate this complaint about matters related to Mr X’s child. The law prevents us considering the conduct of court proceedings. Mr X can reasonably take court action if he believes the Council has not provided court orders and if he wants changes to his child’s living or visiting arrangements.
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West Sussex County Council (25 004 398)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for failing to issue the Education, Health and Care plan within statutory timeframes, delaying in completing an annual review, failing to provide provision set out in the plan and poor communication and complaint handling. This caused Y to miss provision and Mrs X and Y frustration, distress and uncertainty. The Council will apologise, complete the annual review, send us an action plan and make payments to recognise the personal injustice caused.