Decision search
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London Borough of Redbridge (24 009 410)
Statement Upheld Other 11-Feb-2025
Summary: Mrs X complained the Council refused to assess her son’s needs as a disabled child. There was fault in how the Council failed to investigate Mrs X’s complaint under the statutory children’s complaints procedure. This caused Mrs X avoidable frustration and inconvenience for which the Council agreed to apologise and make a payment to Mrs X to recognise that distress. It also agreed to start an investigation under stage two of the statutory procedure.
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City of Bradford Metropolitan District Council (24 009 853)
Statement Not upheld Other 11-Feb-2025
Summary: We have discontinued the investigation into Mr X’s complaint about unnecessary enforcement action. Enforcement action was a result of the Council pursuing a school attendance issue in court. We could not add anything to the investigation already carried out by the Council, nor could we achieve the outcome Mr X wants.
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Durham County Council (24 010 093)
Statement Closed after initial enquiries Council tax 11-Feb-2025
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.
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Surrey County Council (24 010 825)
Statement Upheld Special educational needs 11-Feb-2025
Summary: The Council was at fault because it failed to secure educational and social care provision on Mr Y’s Education, Health and Care Plan. This caused a loss of provision. The Council agreed an appropriate financial remedy during its internal complaints procedure. The Council will apologise and complete the annual review.
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Tameside Metropolitan Borough Council (24 011 622)
Statement Upheld Charging 11-Feb-2025
Summary: Mr X complained about the Council’s delay in assessing Mr Y’s adult social care needs and a delay in arranging funding after Mr Y’s capital fell below the limit. This caused an injustice to Mr X who was put to avoidable time and trouble pursuing the Council and avoidable stress as the care home was pursuing him for outstanding costs in a period the Council should have been assisting financially. We asked the Council to remedy the injustice and it agreed to apologise, make a payment to Mr X, and by sharing the learning with relevant staff.
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Solihull Metropolitan Borough Council (24 013 874)
Statement Closed after initial enquiries Safeguarding 11-Feb-2025
Summary: Mrs X complains about the Council’s failure to respond to her safeguarding concerns about her late parent, Mr Y, who was living with another family member. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late so it is caught by the time bar on our jurisdiction. But even if we were to exercise discretion to investigate, it is unlikely we would be able to add anything more to the Council’s investigation.
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Westminster City Council (24 013 938)
Statement Closed after initial enquiries Building control 11-Feb-2025
Summary: We will not investigate this complaint about the way the Council carried out its building control responsibilities when inspecting Ms X’s property. We have not seen evidence of fault in the Council’s actions. Also, it is reasonable to expect Ms X to complain to the Information Commissioner if she believes the Council is withholding information. Finally we cannot require the Council to dismiss employees.
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Kirklees Metropolitan Borough Council (24 014 168)
Statement Closed after initial enquiries Other 11-Feb-2025
Summary: We will not investigate this complaint about the Council’s failure to cut back vegetation growing behind Miss X’s home. There is not enough evidence of fault in the way the Council considered her request. And if Miss X believes the vegetation has damaged her property, it is reasonable to expect her to ask the court to consider the matter. Only the courts can decide whether the Council is responsible for any damage that may have occurred.
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London Borough of Hammersmith & Fulham (24 014 354)
Statement Closed after initial enquiries Other 11-Feb-2025
Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because we could not add to the investigation carried out under the statutory procedure for complaints about children’s services.
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Eastbourne Borough Council (24 014 716)
Statement Closed after initial enquiries Refuse and recycling 11-Feb-2025
Summary: We will not investigate this complaint about the way the Council collects refuse from properties in the complainant’s area. There is not enough evidence of fault by the Council.