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  • Surrey County Council (25 007 886)

    Statement Upheld Special educational needs 13-Nov-2025

    Summary: We will not investigate this complaint about an Education, Health and Care (EHC) Plan review. The Council have offered a suitable remedy.

  • Ideal Carehomes (Number One) Limited (25 007 907)

    Statement Closed after initial enquiries Residential care 13-Nov-2025

    Summary: We will not investigate this complaint about fault in adult social care. The Care Provider has accepted its error, apologised, and learned lessons. It is unlikely we would add anything further.

  • Newcastle-under-Lyme Borough Council (25 007 912)

    Statement Closed after initial enquiries Planning applications 13-Nov-2025

    Summary: We will not investigate this complaint the Council misled its Planning Committee. There is not enough evidence of fault to justify our involvement.

  • London Borough of Wandsworth (25 008 466)

    Statement Closed after initial enquiries Parking and other penalties 13-Nov-2025

    Summary: We will not investigate this complaint about the Council’s operation of its residents parking permit service and parking penalties resulting from it. There is insufficient evidence of fault which would warrant an investigation.

  • North Yorkshire Council (25 008 478)

    Statement Closed after initial enquiries School transport 13-Nov-2025

    Summary: We will not investigate this complaint about the Council’s decision to withdraw free home-to-school transport, affecting Mrs X’s child. The Council upheld her subsequent appeal, so investigation would no longer be likely to find potential injustice to Mrs X.

  • Warwickshire County Council (24 014 348)

    Statement Closed after initial enquiries Safeguarding 13-Nov-2025

    Summary: Mr and Mrs X complained about Mrs X’s care and treatment in hospital, a safeguarding alert the hospital made to the Council, and an authorisation to deprive Mrs X of her liberty in hospital. We cannot investigate this complaint because the matters Mr and Mrs X complain about are not administrative functions of the Council.

  • London Borough of Redbridge (25 014 673)

    Statement Closed after initial enquiries Disabled children 13-Nov-2025

    Summary: We will not investigate Ms X’s complaint about a delay assessing her child’s needs. The Council has now started its assessment, so it is unlikely an investigation would lead to a different outcome.

  • Oxfordshire County Council (25 015 251)

    Statement Closed after initial enquiries Traffic management 13-Nov-2025

    Summary: We will not investigate this complaint about the Council’s decision to introduce a temporary congestion charge. This is because there is not enough evident of fault to warrant an investigation.

  • North Tyneside Metropolitan Borough Council (25 017 465)

    Statement Closed after initial enquiries Other 13-Nov-2025

    Summary: We cannot investigate Mr B’s complaint that his property has been damaged due to the Council’s failure to maintain a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

  • Stockport Metropolitan Borough Council (25 012 727)

    Statement Closed after initial enquiries School admissions 13-Nov-2025

    Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

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