Decision search
Your search has 55054 results
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Reading Borough Council (24 019 790)
Statement Closed after initial enquiries Special educational needs 03-Jul-2025
Summary: Ms M complained about matters related to a paediatric assessment of her child. Her Council complaint is part of, or connected to, a Tribunal appeal. The rest of her complaint is about NHS organisations. The law prevents us from investigating all these matters.
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Worcestershire County Council (25 001 987)
Statement Closed after initial enquiries Child protection 03-Jul-2025
Summary: We cannot investigate this complaint about how the Council dealt with Mr X’s complaint about the care of his child as we are not able to investigate the Council’s actions regarding his child. This is because there has been court action concerning the safeguarding of Mr X’s child. That means a legal bar now prevents us investigating these matters.
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Luton Borough Council (25 002 132)
Statement Closed after initial enquiries Child protection 03-Jul-2025
Summary: We cannot investigate this complaint about a court report. We have no jurisdiction to investigate matters that have been subject to court proceedings.
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Wokingham Borough Council (25 003 288)
Statement Closed after initial enquiries Other 03-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children and contact arrangements. The law prevents us from investigating anything that has or is the subject of court proceedings. It would be reasonable for Miss X to raise any concerns she has with the court.
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Staffordshire County Council (25 003 665)
Statement Closed after initial enquiries Child protection 03-Jul-2025
Summary: We will not investigate Mr X’s complaint about the content of an assessment the Council completed about his children. This is because our intervention would achieve nothing significant.
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Milton Keynes Council (25 003 765)
Statement Closed after initial enquiries Planning applications 03-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because it is unlikely an investigation would achieve a worthwhile outcome for the complainant.
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Norfolk County Council (24 009 242)
Statement Upheld Assessment and care plan 03-Jul-2025
Summary: Mr X complained the Council’s adult social care department failed to provide agreed care and support. He says it then withdrew all support without notice. As a result, he says he was evicted from his home. There is fault by the Council. It waived some care contributions. It agreed a further remedy we recommended.
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Isle of Wight Council (24 010 056)
Statement Closed after initial enquiries Child protection 03-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his child. There is insufficient evidence of fault with how the Council investigated the complaint under the statutory procedure.
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London Borough of Haringey (24 012 740)
Statement Upheld Child protection 03-Jul-2025
Summary: Mr X complained about the child safeguarding action the Council carried out involving his child in 2023. There was no fault in how the Council made its decisions during the safeguarding investigation. There was fault in how the Council communicated with Mr X poorly and how it handled its complaint. The Council agreed to apologise, provide Mr X with information it had previously said it would, and issue reminders to its staff.
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London Borough of Enfield (23 012 397)
Statement Upheld Other 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.