Decision search
Your search has 51938 results
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Leicester City Council (24 009 216)
Statement Closed after initial enquiries Homelessness 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about the tenancy offered to her mother, Mrs Y. There is a conflict of evidence and further investigation by us would not lead to a different outcome.
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North Tyneside Metropolitan Borough Council (24 009 438)
Statement Closed after initial enquiries Other 28-Nov-2024
Summary: We will not investigate this complaint about the Council’s alleged failure to carry out due diligence before starting on a major development project close to the complainant’s home. We consider there is no worthwhile outcome achievable by our investigation.
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Wokingham Borough Council (24 009 577)
Statement Upheld Child protection 28-Nov-2024
Summary: We have upheld this complaint because the Council delayed implementing actions it agreed after considering a complaint from Mr X under the statutory children’s complaints procedure. The Council has agreed to implement the actions within one month and apologise to Mr X for not doing so sooner.
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Wiltshire Council (24 009 603)
Statement Closed after initial enquiries Special educational needs 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about Special Educational Needs provision and the content of an Education, Health and Care (EHC) Plan. There is insufficient evidence of fault and Ms X has a right of appeal to a tribunal if she is unhappy with the content of the EHC Plan.
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Birmingham City Council (24 009 661)
Statement Closed after initial enquiries Assessment and care plan 28-Nov-2024
Summary: We will not investigate this complaint about a report the Council submitted to a mental health tribunal. We could not achieve a meaningful outcome by investigating the matter.
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Statement Closed after initial enquiries Charging 28-Nov-2024
Summary: We will not investigate this complaint about adult social care charges. There is not enough evidence of fault to justify our involvement.
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London Borough of Redbridge (24 009 831)
Statement Upheld Other 28-Nov-2024
Summary: We will not investigate this complaint about the Council misleading the complainant into paying for an unnecessary application for a Certificate of Lawfulness. The Council has offered to partially refund the fee, less an administrative charge. We consider this is a satisfactory remedy to the complaint.
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Suffolk County Council (24 009 869)
Statement Upheld Transition from childrens services 28-Nov-2024
Summary: We will not investigate this complaint about the children’s statutory complaints procedure. The Council has upheld the complaint and offered a suitable remedy. Further investigation would not lead to a different outcome.
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London Borough of Southwark (24 009 870)
Statement Upheld Allocations 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s delay in backdating her housing register application because we could not add to the Council’s investigation. We will not investigate her concern about the priority band awarded because she had a right of review and it was reasonable for her to exercise that.
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Derby City Council (24 009 915)
Statement Closed after initial enquiries Charging 28-Nov-2024
Summary: We will not investigate this complaint about potential breaches of contract between the council and a care provider. It is reasonable to expect the care provider to take the matter to court.