Decision search
Your search has 51938 results
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Birmingham City Council (24 006 493)
Statement Upheld Council tax 05-Dec-2024
Summary: Mr X complained the Council instructed enforcement agents who wrongly linked him to a debt he did not owe and sent an agent to his home to demand payment. We found the enforcement agency’s actions in linking Mr X to the debt and in requiring payment from him are fault. This faut has caused Mr X an injustice.
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Stockport Metropolitan Borough Council (24 007 183)
Statement Upheld School admissions 05-Dec-2024
Summary: Ms X complains that the Council wrongly refused her application for a place at a school for her child and the Independent Appeal Panel did not properly consider her appeal. The appeal panel was at fault as it did not properly consider Ms X’s appeal which caused uncertainty to her. The Council has agreed to remedy this injustice by apologising to Ms X.
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Statement Closed after initial enquiries Assessment and care plan 05-Dec-2024
Summary: We will not investigate this complaint about how to meet adult social care needs. There is not enough evidence of fault in the process the Council followed to decide Ms C’s capacity to decide about her care and to assess how best to meet her needs. The Ombudsman could not achieve the outcome the complainant wants, which is to say Ms C needs 24-hour care. The Court of Protection would be best placed to decide a dispute about capacity and an appropriate care plan.
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Warwickshire County Council (24 008 273)
Statement Closed after initial enquiries Highway repair and maintenance 05-Dec-2024
Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to consider this complaint.
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Shropshire Council (24 011 421)
Statement Closed after initial enquiries Child protection 05-Dec-2024
Summary: We will not investigate this complaint about the Council substantiating a child protection concern about Mr X. The Local Authority Designated Officer for child safeguarding reached a decision they were entitled to reach based on the evidence before them. Investigation by us would be unlikely to find fault.
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Bournemouth, Christchurch and Poole Council (24 011 440)
Statement Closed after initial enquiries Homelessness 05-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty. This is because there were appeal rights the complainant could have used.
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Peterborough City Council (24 011 560)
Statement Closed after initial enquiries Homelessness 05-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision on a homeless application. Mrs X submitted a statutory review and she has pursued her right to appeal against the decision to the County Court.
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North Somerset Council (24 011 654)
Statement Closed after initial enquiries Commercial and contracts 05-Dec-2024
Summary: We will not investigate Mr X’s complaint about invoices raised by the Council to collect a business levy. If Mr X disputes his liability for the charges, it is reasonable for him to take the matter to court.
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Coventry City Council (24 011 807)
Statement Closed after initial enquiries School admissions 05-Dec-2024
Summary: We will not investigate this complaint about the conduct of a school admission appeal panel in refusing an infant class place for Mrs X’s child. There is not enough evidence of procedural fault by the panel to warrant our further involvement.
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Statement Not upheld Assessment and care plan 05-Dec-2024
Summary: Mr and Mrs X complained the Council failed to provide them with care and support and has not assisted them with repairs to their privately owned property. There is no fault in the way the Council has assessed Mr X’s care needs or responded to Mr X’s request for repairs.