Decision search
Your search has 51938 results
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London Borough of Bromley (24 006 466)
Statement Upheld Alternative provision 13-Feb-2025
Summary: There was fault in the way the Council considered whether it had a duty to provide alternative education when a child stopped attending their school. During this investigation the Council has offered a suitable remedy for the injustice caused to Ms X and her child. This offer, and our recommended service improvements, are a satisfactory resolution to the complaint.
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Birmingham City Council (24 007 138)
Statement Upheld Refuse and recycling 13-Feb-2025
Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling on the scheduled days. He complains this has been an ongoing issue for several years and the Council has failed to take appropriate or effective action to resolve it. We found the Council’s continued failure to collect Mr X’s recycling on the scheduled day is fault. This led to an accumulation of waste on the street and Mr X has spent a considerable amount of time picking up litter that has been blown around following missed collections. The Council has agreed to apologise, make a payment to Mr X and monitor his collections.
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Birmingham City Council (24 010 750)
Statement Closed after initial enquiries Direct payments 13-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council stopping her Direct Payment in 2021. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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Wigan Metropolitan Borough Council (24 011 791)
Statement Closed after initial enquiries Allocations 13-Feb-2025
Summary: We will not investigate Ms X’s complaint about housing allocations because the complaint is late, there is no good reason to exercise discretion to investigate it now.
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Central Bedfordshire Council (24 011 959)
Statement Closed after initial enquiries Noise 13-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over noise nuisance from a neighbouring supermarket. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr and Mrs X could not have complained to us sooner.
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North Northamptonshire Council (24 013 630)
Statement Upheld Special educational needs 13-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in making direct payments for her child’s educational provision. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Harrow (24 013 924)
Statement Closed after initial enquiries Special educational needs 13-Feb-2025
Summary: We will not investigate this complaint about the alternative provision offered by the Council and its decision not to fund Mrs X’s choice of provision. This is because we are unlikely to find fault in the Council’s actions.
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Nottinghamshire County Council (24 014 026)
Statement Closed after initial enquiries Charging 13-Feb-2025
Summary: We will not investigate this complaint about adult social care charges. It is unlikely we would add to the Council’s investigation or reach a different outcome.
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Coventry City Council (24 014 135)
Statement Closed after initial enquiries Traffic management 13-Feb-2025
Summary: We will not investigate this complaint about a cycleway the Council has decided to implement in the complainant’s local area. There is not enough evidence that fault by the Council has affected the decision to proceed with the current scheme, and an investigation is unlikely to achieve anything further for the complainant.
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Hertfordshire County Council (24 014 185)
Statement Upheld Special educational needs 13-Feb-2025
Summary: We have upheld Miss X’s complaint about the delayed finalisation of her child’s Education, Health and Care needs assessment and lack of educational provision provided by the Council. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.