Decision search
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London Borough of Merton (25 000 926)
Statement Closed after initial enquiries Parking and other penalties 16-Apr-2025
Summary: We will not investigate Mr B’s complaint that he was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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Bromsgrove District Council (25 000 972)
Statement Closed after initial enquiries Building control 16-Apr-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly approved work which does not meet the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.
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Lincolnshire County Council (23 014 273)
Statement Not upheld Safeguarding 15-Apr-2025
Summary: Mrs X complained that the Council failed to safeguard her daughter Ms X or carry out a proper investigation of her circumstances, which has resulted in delayed distress for Ms X. The evidence shows that the Council acted properly in the light of Ms X’s capacity to make her own decisions about her future accommodation.
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Staffordshire County Council (23 015 305)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Mrs X complained the Council failed to ensure her child Q received suitable education and provision in their Education, Health, and Care Plan. There was fault by the Council which caused Q to miss special educational needs support. This also caused distress to Q and Mrs X. The Council agreed to apologise, evidence it is taking action to ensure Q’s provision is in place, and pay a financial remedy. It will also review its processes and issue reminders to staff.
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London Borough of Havering (24 000 099)
Statement Upheld Noise 15-Apr-2025
Summary: Miss X complained the Council was too slow to act when dealing with her complaint about noise coming from a business near to her home. We found fault because of poor communication, delays in taking decisive action and delayed complaint handling. This would have caused Miss X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise to Miss X, make a payment to her and share this decision with staff so it can learn from mistakes.
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Kirklees Metropolitan Borough Council (24 003 351)
Statement Upheld Other 15-Apr-2025
Summary: Mrs X complained the Council failed to properly assess her child D’s eligibility for overnight respite care through its disabled children’s service. The Council made its decision properly that D should receive daytime short breaks but not overnight respite. However, it was at fault because it delayed its assessments and failed to consider Mrs X’s complaint via the statutory complaints procedure for children’s social care services. This caused a delay in D receiving daytime short breaks, and avoidable time and trouble for Mrs X. The Council agreed to apologise and pay a financial remedy. It will also issue reminders to its staff and review its processes.
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North East Lincolnshire Council (24 007 895)
Statement Upheld Child protection 15-Apr-2025
Summary: We found fault on Mr Y’s complaint about the way the Council dealt with allegations against him which it referred to the Local Authority Designated Officer. Minutes were not accurate and failed to show consideration of a recommendation. This caused him lost opportunity and uncertainty about whether the recommendation needed further action. The Council agreed to send him a written apology, remind relevant officers to ensure recommendations from previous meetings are considered and decided, as well as reminding minute takers of the need to accurately record those in attendance.
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Teignbridge District Council (24 008 857)
Statement Closed after initial enquiries Antisocial behaviour 15-Apr-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to act on her reports of anti-social behaviour because there is insufficient evidence of fault.
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London Borough of Croydon (24 009 003)
Statement Upheld Charging 15-Apr-2025
Summary: Mrs X complained, on behalf of her husband Mr X, about how the Council dealt with her request for help with Mr X’s care home placement. There was fault in how the Council assessed Mr X’s needs and how it planned his care and support. This led to significant avoidable distress to Mr X and Mrs X; and also affected Mr X’s mental health. The Council agreed to apologise, issue an amended care and support plan for Mr X, and pay both Mr and Mrs X a financial remedy. It also agreed to review its practices and arrange training for its staff.
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Surrey County Council (24 009 196)
Statement Upheld Alternative provision 15-Apr-2025
Summary: Mrs X complained that the Council failed to make suitable education provision for Y when the family moved into the area. The Council was at fault as it delayed in making education provision for Y, failed to explain why it considered a school was suitable, delayed in carrying out an annual review of Y’s Education, Health and Care Plan and delayed in issuing an amended Plan. This meant Y missed education provision between March and July 2024 and the faults caused distress to Mrs X. The Council has appropriately remedied the loss of education provision between April and July 2024 but it has agreed to make a symbolic payment of £400 to Mrs X to remedy a further two weeks of missed provision. The Council has also agreed to make a symbolic payment of £500 to Mrs X to acknowledge the distress and uncertainty caused to her by the delay in issuing the amended Education, Health and Care plan and failure to explain why a school was suitable.