Decision search
Your search has 55054 results
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London Borough of Croydon (24 019 944)
Statement Upheld Assessment and care plan 01-May-2025
Summary: We will not investigate this complaint about communication failures by the Council during a stressful adult social care case. The Council has apologised to the complainant and addressed the concerns with relevant staff to improve future service. We are satisfied with the actions already taken; it is unlikely an Ombudsman investigation would add to this or achieve a different outcome.
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Manchester City Council (24 019 954)
Statement Closed after initial enquiries Council tax 01-May-2025
Summary: We will not investigate this complaint about council tax liability as this is a matter for the Valuation Tribunal.
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London Borough of Merton (24 019 971)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to consider the medical evidence she provided in January 2023. This is because the complaint is late and there are not good reasons to exercise discretion to consider the late complaint. In addition, the likely fault did not cause any injustice.
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Birmingham City Council (24 020 042)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not supporting him to move to another area as the complaint is late.
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Westminster City Council (24 020 070)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept Ms X onto its housing register. This is because there is not enough evidence of fault.
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London Borough of Wandsworth (24 020 175)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate this complaint about Council’s failure to investigate Mrs X’s complaints about boundary problems with her neighbour since the Council approved a new development in 2020. The problems are not within the Council’s remit as planning authority to resolve and she would need to seek a remedy by civil action in the courts.
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London Borough of Islington (25 001 626)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We cannot investigate Mr B’s complaint about his property being damaged by the actions of the Council tenant at the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Southend-on-Sea City Council (25 001 658)
Statement Closed after initial enquiries Planning applications 01-May-2025
Summary: We will not investigate Mr B’s complaint about incorrect planning advice he received from the Council. This is because an investigation would not add to the investigation undertaken by the Council.
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Worcestershire County Council (24 021 421)
Statement Closed after initial enquiries Special educational needs 01-May-2025
Summary: We cannot investigate Miss Y’s complaint about changes made to an educational psychologist’s report concerning her child. This is because it is closely linked to her SEND Tribunal appeal about her child’s Education, Health and Care Plan.
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Spelthorne Borough Council (24 021 499)
Statement Closed after initial enquiries Homelessness 01-May-2025
Summary: We will not investigate this complaint about the Council’s decision to end its legal duty to provide the complainant accommodation on account of his homelessness. This is because the Council’s decision carries a right of review which the complainant could reasonably request. We will also not investigate any alleged failure to provide the complainant with evidence of allegations made about her which led to her eviction. This is because the complainant could reasonably complain to the Information Commissioner’s Office which a better placed body to consider such matters.