Decision search
Your search has 55054 results
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London Borough of Lewisham (24 018 248)
Statement Closed after initial enquiries Residential care 06-May-2025
Summary: We will not investigate this late complaint about the Council-commissioned domiciliary care provided to Ms Y in October 2023. There is not a good reason for the delay in the matter being brought to us.
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London Borough of Waltham Forest (24 018 757)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to her complaint about an accumulation of refuse at a neighbouring property as I do not consider Ms X is caused a significant level of injustice to justify our further involvement.
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Wirral Metropolitan Borough Council (24 019 016)
Statement Upheld Friends and family carers 06-May-2025
Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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London Borough of Bromley (24 019 285)
Statement Closed after initial enquiries Homelessness 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to support her when she became homeless. The complaint is late and there are no good reasons to decide to investigate now.
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Sandwell Metropolitan Borough Council (24 020 441)
Statement Closed after initial enquiries Homelessness 06-May-2025
Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for the complainant to ask for a review of its decision and she has now done so. She will have further rights of appeal if the review is not successful.
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Milton Keynes Council (24 020 562)
Statement Upheld Special educational needs 06-May-2025
Summary: We upheld Mr X’s complaint about delays in the Education, Health and Care process regarding his child, Y. The Council agreed to resolve the complaint early by apologising to Mr X and paying him a symbolic payment to acknowledge the injustice caused.
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London Borough of Southwark (24 020 573)
Statement Closed after initial enquiries Homelessness 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to end its housing duty. There is a right of appeal to the county court which it is reasonable for her to use.
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Buckinghamshire Council (24 020 605)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate this complaint about difficulties in arranging a medical waste collection as there is insufficient evidence of significant injustice caused to the complainant to justify our further action.
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Worcestershire County Council (24 020 668)
Statement Closed after initial enquiries Special educational needs 06-May-2025
Summary: We cannot investigate Mr X’s complaint about how the Council handled his child’s Education, Health and Care Plan because we cannot investigate any matter connected to a decision that has been appealed to a tribunal.
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London Borough of Hackney (24 020 782)
Statement Closed after initial enquiries Housing benefit and council tax benefit 06-May-2025
Summary: We will not investigate Mr X’s complaint about discretionary housing payments. One issue is too late. On another issue we are unlikely to find any injustice. And on another we are unlikely to find fault.