Decision search
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Surrey County Council (24 013 653)
Statement Upheld Alternative provision 05-Jun-2025
Summary: Mrs X complained the Council failed to provide her daughter with alternative provision after she stopped attending school for medical reasons. We find the Council was at fault for its delay in considering its duties under section 19 of the Education Act 1996 and its failure to document its decision making. These faults caused Mrs X upset and uncertainty. The Council has agreed to our recommendations to apologise to Mrs X and make a payment to her to reflect her injustice.
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East Suffolk Council (24 014 453)
Statement Closed after initial enquiries Planning applications 05-Jun-2025
Summary: Mr and Mrs X complained about how the Council granted permission for a planning application in 2021. We will not investigate their complaint because it is late with no good reason to exercise discretion to investigate it now.
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Sheffield City Council (24 015 101)
Statement Not upheld Enforcement 05-Jun-2025
Summary: Mr X complained about the Council’s delay in dealing with a change of use of land near his home. We found no fault in how the Council investigated the reported breaches of planning control arising from use of the land.
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Lancashire County Council (24 016 279)
Statement Upheld Charging 05-Jun-2025
Summary: Mrs X complained on behalf of her late husband, Mr X, about care and support charges for respite care. Mrs X said the Council did not tell her the cost of respite care and took over a year to complete Mr X’s financial assessment. This resulted in unexpected, backdated charges of over £4,000. We found the Council at fault for delay completing Mr X’s financial assessment and for failing to provide appropriate and timely charging information. The Council will apologise and provide a symbolic financial remedy for the distress and lost opportunity this caused.
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Norfolk County Council (24 016 729)
Statement Upheld Special educational needs 05-Jun-2025
Summary: Mrs J complained the Council delayed its assessment of Mrs K’s son’s education health and care needs. It also failed to provide him with education, or the contents of his Education, Health and Care Plan, after he was excluded from school. We uphold the complaint. The Council has agreed to our recommendations to increase the symbolic payment it has already offered for the injustice to Mrs K’s son, because of education he has missed out on.
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Kent County Council (24 016 926)
Statement Closed after initial enquiries Child protection 05-Jun-2025
Summary: We will not investigate Miss X’s complaint about her children being removed from her care. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
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Statement Upheld Council tax 05-Jun-2025
Summary: We will not investigate Mr X’s complaint about council tax liability and the Council delaying responses to his letters. This is because, at our invitation, the Council agreed to pay a symbolic payment to Mr X. We consider this to be a suitable remedy.
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Wiltshire Council (24 017 999)
Statement Upheld Planning applications 05-Jun-2025
Summary: X had already complained to the Ombudsman about this matter, and we reached an agreement with the Council on how it should remedy the injustice caused by the fault we had found. X has come back to us, because the injustice caused by the fault is continuing. We found evidence of continuing injustice and have recommended a remedy, which the Council accepted, so we have completed our investigation.
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Kent County Council (24 019 963)
Statement Closed after initial enquiries Charging 05-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council failed to provide clear information about his son’s proposed care plan, of the use and management of his son’s direct payments, and about the Council’s decision to recover direct payment money. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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London Borough of Barking & Dagenham (24 020 341)
Statement Closed after initial enquiries Allocations 05-Jun-2025
Summary: We will not investigate this complaint about the Council’s failure to make the complainant a suitable offer of housing within a reasonable timescale. There is insufficient evidence of fault which would warrant an investigation.