Decision search
Your search has 55054 results
-
Essex County Council (24 015 125)
Statement Upheld Special educational needs 17-Jul-2025
Summary: Mrs D complained the Council caused delays in the Education, Health and Care (EHC) needs assessment process for X, and it wrongly amended its educational psychologists’ reports. She said this caused both her and X distress and frustration. We found the Council’s delay was a service failure which caused an injustice. We have not investigated her concerns about amendments to professionals’ reports as this relates to contents produced for an EHC plan which carries appeal rights to the SEND Tribunal. The Council will apologise to Mrs D and make a symbolic payment to acknowledge the injustice it delays caused.
-
Solihull Metropolitan Borough Council (24 015 302)
Statement Upheld Special educational needs 17-Jul-2025
Summary: Mrs X complained about Education, Health and Care (EHC) needs assessment delays and a failure to put alternative provision in place for her child Y when they stopped attending school at the end of 2023. The Council delayed issuing Y’s final EHC Plan by one month. It also failed to carry out oversight of Y’s alternative provision arrangements which meant Y went without education between January and April 2024. The Council agreed to make payments to recognise the injustice caused and carry out a service improvement. I have not considered Y’s education after April 2024 as Mrs X has appealed Y’s EHC Plan to the SEND tribunal which puts that period out of our jurisdiction.
-
London Borough of Harrow (25 006 145)
Statement Closed after initial enquiries Councillor conduct and standards 17-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of two councillors. This is because we are unlikely to find fault in how the Council investigated his complaint.
-
Liverpool City Council (25 006 389)
Statement Closed after initial enquiries Councillor conduct and standards 17-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
-
Durham County Council (25 006 506)
Statement Closed after initial enquiries Planning applications 17-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.
-
Leicestershire County Council (25 007 519)
Statement Closed after initial enquiries Safeguarding 17-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of safeguarding concerns she raised about one of her mother’s carers. This is because there is insufficient evidence of fault.
-
London Borough of Haringey (25 007 791)
Statement Closed after initial enquiries Other 17-Jul-2025
Summary: We will not investigate Mr B’s complaint about a Fixed Penalty Notice for an alleged fly tipping offence. This is because the courts are in the best position to decide the matter.
-
Leicester City Council (25 007 798)
Statement Closed after initial enquiries Other 17-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to his subject access request, because complaints about data matters are best considered by the Information Commissioner’s Office.
-
London Borough of Hammersmith & Fulham (25 007 845)
Statement Closed after initial enquiries Managing council tenancies 17-Jul-2025
Summary: We cannot investigate Mr B’s complaint about the Council failing to maintain and repair a boundary wall at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.
-
Salford City Council (24 022 417)
Statement Upheld Council tax 17-Jul-2025
Summary: We will not investigate this complaint about a council tax payment arrangement. This is because the Council has agreed to remedy the injustice.