Decision search
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Essex County Council (25 003 055)
Statement Closed after initial enquiries Highway repair and maintenance 22-Jul-2025
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the matter.
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Royal Borough of Greenwich (25 003 107)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because there is insufficient personal injustice to warrant us investigating further.
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London Borough of Lewisham (25 003 221)
Statement Closed after initial enquiries Public transport 22-Jul-2025
Summary: We will not investigate this complaint about an application for a Freedom Pass. There is no evidence of fault in how the Council made its decision, so we cannot question if the decision was right or wrong.
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Surrey County Council (25 001 586)
Statement Closed after initial enquiries Special educational needs 22-Jul-2025
Summary: We will not investigate Mrs M’s complaint about delay issuing her son B’s education, health and care (EHC) plan because it is too old. We cannot investigate Mrs M’s complaint about B’s education from 17 October 2023 because of her appeal to the SEND Tribunal. That leaves just five weeks we can consider. There is not enough potential injustice here to justify investigation by us.
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Stevenage Borough Council (25 001 823)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council introducing a controlled parking zone near his property. There is not enough evidence of fault to justify an investigation.
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Milton Keynes Council (25 001 894)
Statement Closed after initial enquiries Special educational needs 22-Jul-2025
Summary: We will not investigate this complaint about the Council’s responses to the complainant’s requests for information about her son’s educational provision. Investigation would not lead to a different outcome and is not therefore warranted.
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Sheffield City Council (25 001 933)
Statement Closed after initial enquiries Safeguarding 22-Jul-2025
Summary: We will not investigate this late complaint about the Council’s safeguarding officers visiting Mr X in 2023. This is because there is not a good reason for the delay in the complaint matters being brought to us.
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Calderdale Metropolitan Borough Council (25 002 024)
Statement Closed after initial enquiries Other 22-Jul-2025
Summary: We cannot investigate this complaint about business rates liability. This is because we have no power to investigate the taking of court action and only a court can decide liability for business rates.
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Milton Keynes Council (24 001 991)
Statement Upheld Fostering 22-Jul-2025
Summary: We found no fault on most of Ms Y’s complaints against the Council about when it removed two sets of foster children from her care. The investigation of the allegations against her was done in line with procedures, there was no fault with the decisions to remove the children, and it was entitled to hold an early household review of her fostering status which was done without fault. It accepted it failed to send her confirmation of a variation to her terms of approval as a carer and failed to ensure she received all the supervision she should have done. These failures were fault and caused her an injustice. The Council previously agreed to pay her £250. It also agreed to review why the failures happened and ensure procedures are in place and followed in the future.
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Suffolk County Council (24 003 278)
Statement Upheld Special educational needs 22-Jul-2025
Summary: Ms X complained the Council failed to intervene and ensure her son received the education and provision in his Education, Health and Care Plan when the school he was attending reduced his education to 90 minutes per week. She also complained the Council failed to complete an annual review of her son’s Education, Health and Care Plan in line with statutory timescales. We find the Council was at fault for failing to ensure Ms X’s son received the education and provision in his Education, Health and Care Plan. It was also at fault for its delay during the annual review and for not ensuring Ms X’s son could start his new school as soon as issued his final Education, Health and Care Plan. These faults caused Ms X upset and frustration. It also meant Ms X’s son missed out on education and provision. The Council has agreed to our recommendations to apologise to Ms X and make a payment for the injustice caused by fault.