Decision search
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Essex County Care Limited (24 022 531)
Statement Closed after initial enquiries Residential care 17-Aug-2025
Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.
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Essex Partnership University Foundation Trust (24 022 531a)
Statement Closed after initial enquiries Hospital acute services 17-Aug-2025
Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.
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Wiltshire Council (25 001 432)
Statement Closed after initial enquiries Safeguarding 17-Aug-2025
Summary: We will not investigate this complaint about a lack of support during Mr X’s childhood and the Council’s handling of his housing and adult social care. This is because the matters have already been considered in court.
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Durham County Council (24 009 280)
Statement Closed after initial enquiries Highway repair and maintenance 17-Aug-2025
Summary: We will not investigate Miss X’s complaint that the Council has refused to install a disabled ramp outside her property or improve the condition of a footpath nearby her property. There is not enough evidence of fault to justify an investigation.
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Bureaucom Limited (24 010 012)
Statement Upheld Residential care 17-Aug-2025
Summary: Mrs X complained on behalf of her sister that she had not received appropriate care in the home managed by Bureaucom Limited. The Care Provider had not done enough to make sure that Mrs B’s oral health was maintained and did not record a review of risk and support when she fractured her toes meaning that she was more likely to fall. These shortcomings caused Mrs X and Mrs B distress and uncertainty. The Care Provider should apologise to Mrs X and make a payment to her and her sister in recognition of the distress it caused them.
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Thanet District Council (24 012 224)
Statement Upheld Planning applications 17-Aug-2025
Summary: Mrs B complained the Council failed to adequately investigate her complaint of an officer’s conflict of interest. We find the Council at fault for a delay in completing its investigation and failing to keep investigation records. This has caused Mrs B frustration, distress and uncertainty. The council has agreed to apologise and make a financial payment to remedy the injustice caused.
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London Borough of Waltham Forest (24 015 775)
Statement Upheld Assessment and care plan 17-Aug-2025
Summary: Ms C complains the Council has not provided support to meet her eligible care needs. The Council is at fault for failing to produce a support plan which identifies what services meet Ms C’s eligible needs. Because of these faults Ms C has the uncertainty that the reablement services offered by the Council will not meet her needs. To remedy the complaint the Council has agreed to apologise to Ms C, produce a support plan, and make service improvements.
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Cambridgeshire County Council (24 018 245)
Statement Upheld Alternative provision 17-Aug-2025
Summary: Ms X complained the Council failed to provide alternative education for her son, Y. We found fault by the Council as it did not properly check what provision was in place for Y even though it was aware of his situation. As a result, Y missed out on education and his welfare suffered. Ms X also experienced stress and financial loss. The Council has agreed to a financial remedy in recognition of the injustice caused to Ms X and Y.
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Southend-on-Sea City Council (24 019 184)
Statement Not upheld Friends and family carers 17-Aug-2025
Summary: Mr X complained the Council did not pay him the correct amount for caring for a child in his care and did not consult him before presenting a support plan to the Court. I have ended the investigation. This is because Mr X is satisfied with the outcome of the first part of his complaint. The second part of his complaint is outside the Ombudsman’s jurisdiction because we cannot investigate complaints about what happened in court.
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Tameside Metropolitan Borough Council (24 019 479)
Statement Upheld Refuse and recycling 17-Aug-2025
Summary: Ms X complained the Council repeatedly failed to collect her household recycling from May 2023 to January 2025. We find the Council at fault for the missed collections, which caused Ms X frustration and inconvenience. The Council has apologised to Ms X, which is a suitable remedy for her injustice. Therefore, we have not recommended anything further.