Decision search
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Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate this complaint about a data breach. The Information Commissioner’s Office is the appropriate body to consider Miss Y’s complaint
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Leicestershire County Council (25 011 951)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs Y complained about the way the Council dealt with her child, X’s special educational needs and educational provision following a move to its area. We have found fault causing injustice by the Council in failing to: place X temporarily at another school; secure their special educational needs provision; and make suitable alternative provision following the transfer of their Education, Health and Care Plan. The Council has agreed to remedy this by: apologising to Mrs Y and X; and making payments to reflect the distress caused and the impact of the missed education on X.
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Worcester City Council (25 012 169)
Statement Closed after initial enquiries Council tax 17-Sep-2025
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.
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West Sussex County Council (24 009 730)
Report Upheld Transport 17-Sep-2025
Summary: Mrs C complained the Council failed to properly consider the decision to remove funding for transport to day support for her son, Mr D, because he had a Motability car. Mrs C says the Council’s decision has resulted in added pressure on her and her husband; and costs neither they, nor Mr D, can meet.
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Statement Upheld Charging 17-Sep-2025
Summary: Mrs X complains on behalf of her late mother-in-law, Mrs Y, the council failed to take into account her rent and bills when calculating charges for her care home. Mrs X says Mrs Y does not have enough funds to cover the fees being requested by the Council. Mrs X says this has caused the family distress. We have found fault in the actions of the Council for delay in confirming what information it needed to complete the financial assessment. The Council has agreed to issue an apology, discuss the information it needs to complete the assessment and completes service improvements.
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Derbyshire County Council (24 015 971)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs C complained about the Council’s handling of her daughter’s (X) education when she was unable to attend her school placement, and it caused delays in the Education, Health and Care Plan process. The Council accepted it had caused delays in the statutory process and failed to act on an offer from her preferred school placement. We also found fault in its failure to provide some suitable and timely alternative provision, and delays in its complaints handling. The Council will apologise and make payment to acknowledge the injustice this caused Mrs C and X.
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Kingston Upon Hull City Council (24 016 032)
Statement Upheld Special educational needs 17-Sep-2025
Summary: We have found fault with the Council for failing to deliver alternative provision to Mrs X’s son when he was unable to attend school. This caused him to miss out on education. The Council has agreed to apologise and make a symbolic payment in recognition of the missed education. We have also found fault with the Council for the delays during the annual review process. This delayed Mrs X’s appeal rights and caused the family avoidable distress. The Council has agreed to remedy this injustice.
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Royal Borough of Greenwich (24 016 355)
Statement Not upheld School transport 17-Sep-2025
Summary: Mrs B complained that the Council was blocking access to her property preventing her son, C from accessing school transport directly outside her house. We have not found fault with the Council’s actions because it has approved the provision of two personal assistants to safely to escort C from the house to the taxi and made reasonable efforts to provide them. Neither have we found fault with the access arrangements for ongoing building work.
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West Sussex County Council (24 017 495)
Statement Upheld Assessment and care plan 17-Sep-2025
Summary: Ms C complains the Council failed to provide services to meet her family’s needs. The Council is at fault for failing to record actions and complete a carer’s assessment. This has caused uncertainty and frustration to Ms C. To put things right the Council will apologise to Ms C, make her a symbolic payment, reassess her needs as a carer and make service improvements.
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Birmingham City Council (24 017 734)
Statement Closed after initial enquiries Looked after children 17-Sep-2025
Summary: We will not investigate Ms M’s complaint about the care of her daughter because there is nothing we could add to the independent investigation that has already been carried out. There is not enough evidence of fault to justify us investigating Ms M’s complaints. And we cannot achieve the outcome Ms M wants.