Decision search
Your search has 52409 results
-
Transport for London (24 021 074)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice for stopping on a red route. This is because the complainant could have appealed to the tribunal and because the Authority considered the circumstances which led to the fine.
-
Rushcliffe Borough Council (24 021 250)
Statement Closed after initial enquiries Council tax 19-Mar-2025
Summary: We will not investigate this complaint about a Council tax premium as there is a right of appeal to a Valuation Tribunal.
-
London Borough of Sutton (24 022 033)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2025
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his vehicle crossover application. This is because the information does not indicate the Council’s decision was affected by fault.
-
Halton Borough Council (23 005 581)
Report Upheld Homelessness 19-Mar-2025
Summary: Mr X complained the Council did not properly consider his homelessness application after he became homeless in July 2022 due to fleeing domestic violence. He says the Council did not carry out its duties towards his application, which meant he missed out on accommodation opportunities.
-
Moors Park (Bishopsteignton) Limited (23 001 565)
Report Upheld Charging 18-Mar-2025
Summary: The Local Government and Social Care Ombudsman investigated a complaint about care home fees charged to the complainant’s mother. We found Moors Park (Bishopsteignton) Limited: imposed additional charges for care provided over a weekly baseline limit of 25 hours, which was not set out in the contract; charged other residents additional fees without first amending their contracts; This meant the care home caused the woman financial injustice and her son suffered time and trouble complaining.
-
Sheffield City Council (24 002 665)
Statement Upheld Child protection 18-Mar-2025
Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.
-
Sheffield Children's NHS Foundation Trust (24 002 665a)
Statement Closed after initial enquiries Other 18-Mar-2025
Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.
-
Sheffield Children's NHS Foundation Trust (24 002 665b)
Statement Closed after initial enquiries Other 18-Mar-2025
Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.
-
Basildon Borough Council (24 002 921)
Statement Upheld Refuse and recycling 18-Mar-2025
Summary: Miss X complained the Council did not collect her household waste on multiple occasions even though she had been accepted for assisted collections. The Council has already apologised for this fault and offered Miss X a financial remedy which she accepted. We found additional fault with the Council’s communication and complaint handling. This will have caused Miss X frustration and distress. To remedy the injustice caused by this fault, we recommend the Council offer a further apology and review some of its procedures.
-
London Borough of Croydon (24 004 049)
Statement Closed after initial enquiries Homelessness 18-Mar-2025
Summary: We will not investigate this complaint about a homelessness assessment because there is nothing more we could achieve, and further investigation is unlikely to have a different outcome.