Decision search
Your search has 56922 results
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Sheffield City Council (25 015 753)
Statement Closed after initial enquiries Looked after children 13-Mar-2026
Summary: We will not investigate Miss X’s complaint about support the Council provided to her. There is not enough evidence of fault to justify investigating.
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Sandwell Metropolitan Borough Council (25 015 821)
Statement Closed after initial enquiries Council tax 13-Mar-2026
Summary: We cannot investigate this complaint about what took place at court or the granting of a council tax liability order as these matters are not within our remit. We will not investigate recovery action taken by the Council as it is unlikely we will find fault.
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Kirklees Metropolitan Borough Council (25 016 059)
Statement Closed after initial enquiries Child protection 13-Mar-2026
Summary: We cannot investigate this complaint about information the Council presented in court. The law says we cannot investigate complaints about court action or what happened in court.
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Manchester City Council (25 016 395)
Statement Closed after initial enquiries Parking and other penalties 13-Mar-2026
Summary: We will not investigate this complaint about Mr X’s contact with the Council. This is because further investigation would not lead to a different outcome.
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Shropshire Council (25 000 301)
Statement Not upheld Planning applications 13-Mar-2026
Summary: Mr X complained an adjoining semi-detached house does not comply with Building Regulations. Mr X experienced noise nuisance and suffered distress. There was no fault in the Council’s decision-making.
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Royal Borough of Greenwich (25 003 263)
Statement Not upheld Housing benefit and council tax benefit 13-Mar-2026
Summary: We have concluded our investigation without a finding of fault. The Council refused the application on the basis of the level of savings evidenced at the time and it was entitled to take this into account when assessing financial hardship. I have not seen evidence of an inappropriate credit search or that Ms X was prevented from pursuing her complaint. Concerns about compliance with data protection are for the Information Commissioner’s Office.
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London Borough of Hounslow (25 003 611)
Statement Closed after initial enquiries Special educational needs 13-Mar-2026
Summary: We will not investigate this complaint about the special educational provision in an education, health and care plan because it is reasonable for the complainant to appeal to the Tribunal about the contents of the plan.
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Statement Upheld Special educational needs 13-Mar-2026
Summary: We found fault with the Council delaying for ten months outside the statutory timescales in reviewing Ms X’s child’s Education, Health and Care Plan. We also found fault with the Council’s handling of Ms X’s complaint. The Council agreed to apologise to Ms X and provide a symbolic financial gesture for the frustration and distress caused to her and potential lost opportunity caused to her child. The Council also agreed to issue an amended Education, Health and Care Plan for Ms X’s child.
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Statement Closed after initial enquiries Enforcement 13-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.
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Essex County Council (25 006 242)
Statement Upheld Alternative provision 13-Mar-2026
Summary: There was fault by the Council. There was significant delay sending a final Education, Health and Care Plan after an annual review. A child, Y, received no educational provision after she was removed from the school roll. An apology, symbolic payment and review of procedures remedies the injustice to the family.