Decision search
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Southend-on-Sea City Council (24 020 073)
Statement Closed after initial enquiries Highway adoption 23-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his application for a vehicle crossover. This is because the complaint is late and I have seen no good reasons for the delay in bringing it to us. There is also not enough evidence of fault by the Council or to show its actions caused Mr X injustice.
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Brighton & Hove City Council (24 010 647)
Statement Upheld Homelessness 23-Apr-2025
Summary: Mr X complained about the Council’s handling of his homeless application. We found the Council at fault in that it delayed in making a main housing duty decision and a decision about the suitability of Mr X’s temporary accommodation. These faults caused Mr X distress and the injustice of being unsuitably housed for a year longer than he should have been. The Council has agreed to remedy the injustice by apologising and making Mr X a symbolic payment.
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Tameside Metropolitan Borough Council (24 010 995)
Statement Upheld Special educational needs 23-Apr-2025
Summary: Mrs X complained that the Council delayed in its decision to refuse to reassess her son, Y’s, special educational needs, and delayed in issuing an amended Education, Health and Care Plan following an annual review. We found fault on the part of the Council which caused injustice to Mrs X and Y in the form of distress and delayed access to suitable educational provision. The Council has agreed to make symbolic payments to remedy the injustice caused.
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Derbyshire County Council (24 012 164)
Statement Closed after initial enquiries Special educational needs 23-Apr-2025
Summary: We cannot investigate Miss X’s complaint that the Council’s actions delayed an Education Health and Care needs assessment. This is because Miss X used her right of appeal to a tribunal and we cannot investigate the actions of the Council during that appeal.
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Sheffield City Council (24 012 559)
Statement Not upheld Charging 23-Apr-2025
Summary: Ms Y complained the Council wrongly decided her late mother, Mrs X, deprived herself of assets to reduce her care fees. The Council made this decision in line with relevant law and guidance without fault.
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Oadby & Wigston Borough Council (24 013 733)
Statement Upheld Homelessness 23-Apr-2025
Summary: Miss X complained about the temporary accommodation provided by the Council. We find no fault in the Council’s decision to issue a warning letter about her behaviour or the placements provided. We do find fault in the Council’s delay responding to concerns about the standard of a temporary accommodation and the events leading her to sleep in her car. The Council has agreed to apologise and make a payment to Miss X.
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Rother District Council (23 007 587)
Statement Upheld Enforcement 23-Apr-2025
Summary: Ms X complained about how the Council handled her concerns about breaches of planning and environmental control, and anti-social behaviour by her neighbour since 2021. We found fault by the Council for causing unnecessary delays in the planning enforcement process from Summer 2024. It was not at fault for the delays prior to this, or the other matters complained about as it reached decisions it was entitled to make. The Council should apologise and make payment to Ms X to acknowledge the distress and uncertainty its delays are causing her.
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Stoke-on-Trent City Council (24 001 148)
Statement Upheld Child protection 23-Apr-2025
Summary: Mr X complained that the Council did not deal with child protection issues properly. The Council did not properly assess Mr X’s circumstances and delayed making a reassessment. Mr X suffered avoidable distress. The Council should pay Mr X £4,724.
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Nottinghamshire County Council (24 000 188)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We cannot investigate Miss X’s complaint about the actions of a social worker team in opening a child protection investigation and related actions concerning Miss X. These matters were raised during court proceedings, and the refusal of a judge to consider them does not affect the legal bar that consequently prevents us investigating.
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London Borough of Southwark (24 008 798)
Statement Not upheld Special educational needs 22-Apr-2025
Summary: We have discontinued our investigation into Miss X’s complaint that the Council did not secure the provision in her daughter’s Education, Health and Care Plan. The Council acknowledged its failure and offered a substantial remedy. Further investigation is unlikely to lead to a different outcome.