Decision search
Your search has 51782 results
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Gateshead Metropolitan Borough Council (24 005 149)
Statement Closed after initial enquiries Charging 17-Sep-2024
Summary: We will not investigate Ms X’s complaint about care charges for her late relative, Ms Y’s residential care. There is insufficient evidence of fault to warrant an investigation.
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Bristol City Council (24 005 417)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2024
Summary: We will not investigate this complaint about the Council and its enforcement agents recovering costs for unpaid traffic penalty charges. The complainant is taking legal proceedings against the Council and its agents for the action taken against her.
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St Helens Metropolitan Borough Council (24 003 483)
Statement Closed after initial enquiries Charging 17-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council chasing her for payment of an invoice she had already paid. This is because we could not add to the Council’s investigation. Ms X has made additional complaints, which it is appropriate for the Council to investigate and respond before we consider whether our involvement is justified.
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Bedford Borough Council (24 003 916)
Statement Upheld Charging 17-Sep-2024
Summary: We have decided not to investigate Mr X’s complaint about the Council’s delay in carrying out a financial assessment. The Council has upheld the complaint and agreed to refund part of the care costs, which is an appropriate remedy for the injustice caused by the lack of initial costs information and its delay in completing the financial assessment. It will also share the learning from this complaint with relevant staff to prevent recurrence of the fault.
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Birmingham City Council (24 003 958)
Statement Closed after initial enquiries Refuse and recycling 17-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s delay in providing a larger bin. The Council has now delivered the bin and we could not achieve a worthwhile outcome by investigating further.
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Warwickshire County Council (24 005 016)
Statement Closed after initial enquiries Other 17-Sep-2024
Summary: We will not investigate this complaint about the Council not providing a social work service to Mr X. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault.
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City of Bradford Metropolitan District Council (24 005 668)
Statement Closed after initial enquiries Other 17-Sep-2024
Summary: We will not investigate this complaint about an alleged data breach because the complainant will be able to complain to the Information Commissioner.
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Calderdale Metropolitan Borough Council (24 005 708)
Statement Upheld Council tax 17-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her mother-in-law’s council tax account. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Travelwatch (24 005 770)
Statement Closed after initial enquiries Public transport 17-Sep-2024
Summary: We will not investigate Mr X’s complaint that London Travelwatch has not properly responded to his concerns about a bus service provided by Transport for London. There is nothing to suggest Mr X has been caused a significant injustice. In addition, further investigation would not lead to a different outcome.
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London Borough of Barnet (24 005 827)
Statement Closed after initial enquiries Homelessness 17-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision that she is not in priority need and its refusal to take a new homelessness application. Ms X had rights of appeal to the county court that it was reasonable for her to use and there is insufficient evidence of fault in the recent decision that it will not accept her new application.