Decision search
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Newark & Sherwood District Council (23 018 395)
Statement Upheld Noise 22-Sep-2024
Summary: Mr B complained the Council was slow to act when it acknowledged a statutory nuisance in 2023. We have found the Council at fault for a delay in beginning a formal statutory nuisance investigation and providing Mr B with conflicting information. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused by the faults.
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Hertfordshire County Council (23 019 046)
Statement Upheld Direct payments 22-Sep-2024
Summary: Miss X complained the Council has wrongly reduced the number of hours of direct payment she receives for her care and support needs. And has failed to properly consider her disability related expenses. Miss X says the Council’s actions have had a detrimental impact on her health and wellbeing. There is no evidence of fault in the way the Council reassessed Miss X’s care and support needs. However the Council’s failure to provide full information and properly advise Miss X regarding disability related expenses is fault.
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London Borough of Sutton (23 019 659)
Statement Upheld Child protection 22-Sep-2024
Summary: We found fault on Ms M’s complaint about the Council’s actions when her niece came to stay with her following police involvement which caused her upset and financial loss. It failed to explain to her this was a private family arrangement and what this meant. The agreed action remedies the injustice caused.
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Essex County Council (23 020 617)
Statement Upheld Other 22-Sep-2024
Summary: Mrs X complained the Council failed to take timely action in response to her reports about items on grass highway verges causing obstruction. We found fault by the Council but consider the agreed action of an apology, symbolic payment and further contact with Mrs X provides a suitable remedy.
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Statement Not upheld Allocations 22-Sep-2024
Summary: The complainant, Miss X, complains about the Council’s decision to not grant her priority on its housing register. She said the Council has failed to properly consider her circumstances. The Ombudsman does not find fault by the Council.
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Sunderland City Council (23 013 021)
Statement Upheld Special educational needs 22-Sep-2024
Summary: Mr X complained on behalf of his daughter, Mrs Y. He complains about the delays in the education, health and care plan process, poor communication and lack of support. We find the Council was at fault for delays in the process and poor communication. This caused significant distress to Mrs Y and Mr X spent unnecessary time and trouble contacting the Council. The Council has agreed to make several recommendations to address this injustice caused by fault.
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London Borough of Haringey (23 014 900)
Statement Closed after initial enquiries Other 22-Sep-2024
Summary: We will not investigate this complaint about a children’s social care assessment. There is not enough evidence of fault to justify our involvement.
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London Borough of Waltham Forest (23 017 194)
Statement Not upheld Allocations 22-Sep-2024
Summary: Miss X complained about the Council’s failure to rehouse her after her son had a serious injury. We have not found the Council to be at fault. It assessed Miss X’s transfer request in line with its published allocations policy. The delay in rehousing her was due a shortage of suitable three-bedroomed properties in the area.
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Birmingham City Council (23 017 492)
Statement Upheld Refuse and recycling 22-Sep-2024
Summary: Mr X complained the Council has repeatedly failed to collect his recycling on the scheduled days or in a timely manner when collections are missed. And that the Council has failed to properly investigate his complaints or address his concerns. The Council repeated failure to collect Mr X’s recycling as scheduled is fault, as was the failure to properly consider and respond to his complaints. These faults have caused Mr X and injustice.
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Statement Upheld Allocations 22-Sep-2024
Summary: We found fault on Mrs K’s complaint about the Council failing to allow her to bid for two-bedroom properties which left her in a property which does not meet her needs. It failed to show it properly considered her evidence when reaching its decision. The agreed action remedies the injustice caused.