Decision search
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Hampshire County Council (25 000 481)
Statement Closed after initial enquiries Child protection 20-May-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s children services involvement in Court proceedings.
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Durham County Council (25 000 571)
Statement Closed after initial enquiries Other 20-May-2025
Summary: We will not investigate this complaint about how the Council handed Miss X’s report of her broken door. This is because we could not achieve anything significantly more.
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Sunderland City Council (25 000 936)
Statement Closed after initial enquiries Parking and other penalties 20-May-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have followed the statutory process and because the matter is currently being considered in court.
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Hinckley & Bosworth Borough Council (25 001 127)
Statement Closed after initial enquiries Council tax 20-May-2025
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.
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Statement Closed after initial enquiries Councillor conduct and standards 20-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Worcestershire Regulatory Services (24 010 952)
Statement Closed after initial enquiries Noise 20-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her reports of noise nuisance from a local wedding venue and about licensing issues. This is because there is insufficient evidence of fault. In addition, some elements of her complaints are premature.
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Sheffield City Council (24 011 611)
Statement Upheld Special educational needs 20-May-2025
Summary: Mrs X complained the Council failed to ensure her child received all the provision in their Education, Health and Care Plan. The Council is at fault for failing to ensure Y received the occupational therapy provision in their plan between May 2023 and April 2025. The Council has agreed to apologise to Mrs X and make a payment to acknowledge her frustration and to acknowledge the impact on Y of the missed provision. It has also agreed to issue a reminder to staff to ensure it meets its duty to deliver the provision set out in Education, Health and Care Plans.
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London Borough of Wandsworth (24 013 010)
Statement Not upheld Other 20-May-2025
Summary: Mr B complained that the Council acted disproportionately in issuing a fixed penalty notice for leaving recycling waste out too early. We have not found fault with the Council’s actions.
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London Borough of Bromley (24 014 166)
Statement Upheld Special educational needs 20-May-2025
Summary: Ms X complained the Council delayed issuing her child’s final education, health and care (EHC) Plan. The Council was at fault for failing to finalise the EHC plan within statutory timescales and this delayed Ms X’s appeal rights. The Council has agreed to make a payment to Ms X in recognition of the delay and take action service improvement action.
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London Borough of Croydon (24 015 215)
Statement Closed after initial enquiries Assessment and care plan 20-May-2025
Summary: Ms X complained the Council was incorrectly taking into account the cost of her adult son’s residential college placement in the way it calculated his contribution to his care charges. We have ended our investigation. Mr Y’s financial contribution is calculated as zero, so the injustice is not significant enough to warrant any further investigation.