What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Norfolk County Council (25 025 692)

    Statement Closed after initial enquiries Charging 02-Jul-2026

    Summary: We will not investigate this complaint about the Council’s administration of care home fees as any fault in this regard did not cause the complainant a level of injustice that would warrant our further involvement.

  • Central Bedfordshire Council (25 026 004)

    Statement Closed after initial enquiries Councillor conduct and standards 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about the Council’s refusal to consider her complaint about a councillor’s conduct, an alleged failure to provide reasonable adjustments and the actions of a town council. We have already considered and decided part of the complaint, any injustice is not significant enough to warrant our involvement and we cannot investigate the actions of town councils.

  • Birmingham City Council (25 026 047)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We will not investigate this complaint about council tax matters. This is because the complaint is late and there are no good reasons for this. Mr X could have appealed to a Tribunal regarding his liability.

  • Kingston Upon Hull City Council (26 004 060)

    Statement Closed after initial enquiries Safeguarding 02-Jul-2026

    Summary: We will not investigate Miss X’s complaint about a Council safeguarding decision. This is because there is insufficient evidence of fault.

  • Lincolnshire County Council (26 004 146)

    Statement Closed after initial enquiries Safeguarding 02-Jul-2026

    Summary: We will not investigate this complaint alleging safeguarding failures as it is late. There are no good reasons to investigate now.

  • Rushcliffe Borough Council (26 005 126)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We cannot investigate this complaint about council tax levels and the Council charging X, a precept amount, for the benefit of Parish Council’s. The law does not allow us to investigate matters that affect all the people in the Council’s area.

  • London Borough of Southwark (25 024 293)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We will not investigate Miss X’s complaint about the Council’s recovery of council tax. This is because it is reasonable for her to use her right of appeal to the Valuation Tribunal.

  • Manchester City Council (25 024 705)

    Statement Closed after initial enquiries Refuse and recycling 02-Jul-2026

    Summary: We will not investigate this complaint about the Council missing several bin collections. This is because any injustice is not significant enough to warrant further investigation, and in any event, further investigation would not lead to a different outcome.

  • London Borough of Lambeth (25 025 048)

    Statement Closed after initial enquiries Licensing 02-Jul-2026

    Summary: We will not investigate this complaint about licensing. This is because the claimed injustice is not significant enough to warrant further investigation.

  • Dudley Metropolitan Borough Council (25 028 562)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We will not investigate this complaint about how the Council has handled Mr X’s council tax account and about whether he was liable. The law prevents us from investigating matters that have been considered in court. The issues that happened prior to the beginning of court proceedings are late and there are no good reasons for this.

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