Decision search
Your search has 346 results
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London Borough of Harrow (26 008 861)
Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026
Summary: We will not investigate this complaint about Penalty Charge Notices for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.
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London Borough of Harrow (26 008 879)
Statement Closed after initial enquiries Trees 06-Jul-2026
Summary: We will not investigate this complaint about a claim for damaged property where the complainant believes the Council is liable for compensation. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent and award compensation. It is therefore reasonable to expect them to use their legal remedy.
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London Borough of Harrow (25 015 121)
Statement Closed after initial enquiries Other 06-Jul-2026
Summary: We will not investigate this complaint about the Council’s response to reports of street cleanliness, rodent infestation, and issues surrounding antisocial behaviour and drug-related activity. This is because there is insufficient evidence of fault in the Council’s actions, and Mr Y has not suffered significant personal injustice.
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London Borough of Harrow (25 021 186)
Statement Closed after initial enquiries Charging 05-Jul-2026
Summary: We will not investigate this complaint about how the Council assessed Mrs Y’s finances to determine how much she should contribute to the cost of her care. Further investigation by us would not lead to a different outcome.
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London Borough of Harrow (25 009 666)
Statement Upheld Special educational needs 02-Jul-2026
Summary: Miss X complained the Council failed to complete a key stage transfer review of her child’s Education, Health and Care Plan by the legal deadline which left them with no educational placement. We found the Council at fault for not properly carrying out a key stage transfer review and failing to act on Miss X’s concerns her child was not receiving an education. This caused Miss X and her child uncertainty. The Council has agreed to apologise and make a payment to recognise the injustice its actions caused to Miss X and her child. It has also agreed to make changes to its service to prevent the same faults happening again.
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London Borough of Harrow (26 001 140)
Statement Not upheld Other 30-Jun-2026
Summary: We are discontinuing our investigation because the complainant has the option to take his complaints to the third stage of the statutory Children Act complaints procedure.
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London Borough of Harrow (25 016 807)
Statement Upheld Allocations 29-Jun-2026
Summary: We will not investigate Ms X’s complaint about the Council’s delay in re-assessing her housing register application. The Council apologised and offered to pay her £250 to remedy the uncertainty and avoidable time and trouble caused. Further investigation by us would not lead to a different outcome.
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London Borough of Harrow (25 025 605)
Statement Closed after initial enquiries Refuse and recycling 25-Jun-2026
Summary: We will not investigate Mrs X’s complaint about being issued two Fixed Penalty Notices. This is because Mrs X could have used her right to raise a defence against the issuing of the Notices in the magistrates court. This is the appropriate route to use to challenge the matter.
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London Borough of Harrow (25 013 991)
Statement Not upheld Other 24-Jun-2026
Summary: We have discontinued our investigation. This is because the Council is investigating Miss X’s statutory complaint, so there is no worthwhile outcome we can achieve at this stage.
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London Borough of Harrow (26 004 795)
Statement Closed after initial enquiries Parking and other penalties 23-Jun-2026
Summary: We will not investigate this complaint about two Penalty Charge Notices because it is reasonable to expect Mr Y to go to the Traffic Enforcement Centre and the London Tribunals about the matter.