Decision search
Your search has 354 results
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London Borough of Harrow (25 015 024)
Statement Upheld Homelessness 25-Aug-2026
Summary: Mr D complains the Council failed to review the suitability of his temporary accommodation and reassess his housing banding. I have found fault by the Council; it delayed reassessing the banding and failed to show it considered the suitability matter. Mr D was caused avoidable delay and a lost opportunity to have the suitability of the accommodation reviewed. The Council has agreed to apologise to Mr D and pay him redress.
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London Borough of Harrow (26 014 995)
Statement Closed after initial enquiries Other 19-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his subject access requests and personal information in connection with a penalty charge notice. This is because there is another more suitable body better placed to consider.
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London Borough of Harrow (25 022 735)
Statement Closed after initial enquiries Planning applications 17-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because the complaint is late with no good reason to investigate now.
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London Borough of Harrow (25 024 158)
Statement Closed after initial enquiries Safeguarding 06-Aug-2026
Summary: We will not investigate this complaint about the Council’s actions regarding the care of Ms Y. This is because further investigation would not lead to a different outcome and there is a body better placed to consider parts of the complaint.
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London Borough of Harrow (26 002 769)
Statement Closed after initial enquiries Refuse and recycling 04-Aug-2026
Summary: We will not investigate Mrs X’s complaint that the Council failed to replace her stolen bin following a collection. There is insufficient evidence of fault by the Council to warrant an investigation by the Ombudsman.
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London Borough of Harrow (25 012 282)
Statement Upheld Homelessness 03-Aug-2026
Summary: Mrs X complained about how the Council considered her homelessness application and its failure to provide her with suitable temporary accommodation. The Council was at fault for delay in providing Mrs X with suitable accommodation, meaning she spent longer than necessary in unsuitable accommodation. The Council has agreed to apologise, make a payment to reflect the injustice and act to prevent recurrence.
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London Borough of Harrow (25 024 040)
Statement Closed after initial enquiries Trees 03-Aug-2026
Summary: We will not investigate this complaint about the Council deciding not to issue a high hedge remedial notice against trees in the garden next to the complainant. It is reasonable to expect the complainant to use the right of appeal to the Planning Inspectorate to challenge the Council’s decision.
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London Borough of Harrow (25 027 014)
Statement Closed after initial enquiries Noise 03-Aug-2026
Summary: We will not investigate this complaint about the Council issuing a warning to Mr X about noise from a drain outside his property. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (25 019 349)
Statement Closed after initial enquiries Other 26-Jul-2026
Summary: We will not investigate this complaint about business rates relief. The Council has now awarded rates relief. It is unlikely we would achieve significantly more now.
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London Borough of Harrow (25 029 719)
Statement Closed after initial enquiries Other 26-Jul-2026
Summary: We will not investigate this complaint about a charge order placed on Mr X’s property by the Council. This is because the complaint is late and there is not enough evidence of fault to justify investigating. There is another body better placed to deal with Mr X’s complaint about how the Council handles data.