Decision search
Your search has 354 results
-
London Borough of Harrow (26 002 570)
Statement Closed after initial enquiries Parking and other penalties 26-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s works on his vehicle crossover and the Council’s tree causing further damage to his property and surrounding area. This is because there is another body better placed to consider his concerns and the outcome he wants.
-
London Borough of Harrow (25 031 195)
Statement Closed after initial enquiries Parking and other penalties 17-May-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure.
-
London Borough of Harrow (24 016 321)
Statement Closed after initial enquiries Other 11-May-2026
Summary: We will not investigate Ms M’s complaint about her son’s care package because the Council has increased his support and there is no worthwhile outcome achievable.
-
London Borough of Harrow (25 021 701)
Statement Closed after initial enquiries Council tax 11-May-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his council tax account. That is because he appealed to the Valuation Tribunal, therefore the law says we cannot investigate. There is not enough evidence of fault in the Council’s other actions to justify our involvement.
-
London Borough of Harrow (25 028 483)
Statement Closed after initial enquiries Other 07-May-2026
Summary: We will not investigate Ms X’s complaint about how the Council handled her Subject Access Request (SAR) or her concerns about her child’s Education, Health and Care Plan (EHCP) provision. The Council has now responded to the SAR, the Information Commissioner’s Office (ICO) has already considered the matter, and further investigation by us would not lead to a different outcome. The issues about EHCP provision have not been through the Council’s complaints process.
-
London Borough of Harrow (25 023 092)
Statement Closed after initial enquiries Parking and other penalties 07-May-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Mr Y has appealed to a tribunal about the same matter.
-
London Borough of Harrow (25 010 315)
Statement Closed after initial enquiries Residential care 06-May-2026
Summary: We will not investigate Mr X’s late complaints about poor quality of care in a care home and lack of response to an appeal of his aunt’s financial assessment. There is not a good reason for the delay in Mr X complaining to us. We will also not investigate his complaint the Council delayed pursuing his aunt for unpaid care charges, because any fault in this respect did not cause an injustice. There is insufficient evidence of fault in the Council’s decision to pursue the debt in 2025. The Information Commissioner is best placed to deal with complaints about access to information.
-
London Borough of Harrow (25 024 691)
Statement Closed after initial enquiries Parking and other penalties 30-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because there is not enough evidence of fault by the Council. Ms X says she did not receive the original penalty charge notice and it would therefore be reasonable for her to apply to the Traffic Enforcement Centre at Northampton County Court to take the process back to an earlier stage.
-
London Borough of Harrow (25 018 483)
Statement Closed after initial enquiries Looked after children 23-Apr-2026
Summary: We will not investigate Mr X’s complaint about his claim the Council failed to provide leaving care support. The events are more than six years old and there are no good reasons the late complaint rule should not apply.
-
London Borough of Harrow (25 017 734)
Statement Closed after initial enquiries Antisocial behaviour 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s alleged historic failures, claims of personal injury, and nuisances coming from a neighbouring property. This is because parts of the complaint are late, it is reasonable for Miss X to pursue her compensation claim in court, and we could not otherwise achieve more than the Council has already done to improve current conditions.