What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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Your search has 346 results

  • London Borough of Harrow (25 012 969)

    Statement Closed after initial enquiries Parking and other penalties 01-Apr-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mr Y’s vehicle crossover application. This is because we are unlikely to add to the Council’s response, and an investigation by the Ombudsman would unlikely achieve anything more for Mr Y.

  • London Borough of Harrow (25 017 976)

    Statement Closed after initial enquiries Street furniture and lighting 25-Mar-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s placement of a bollard on the highway verge. There is not enough evidence of fault to warrant our involvement and in any case, we cannot achieve the outcome Mr X seeks.

  • London Borough of Harrow (25 021 194)

    Statement Closed after initial enquiries Councillor conduct and standards 23-Mar-2026

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about a councillor’s conduct. There is insufficient evidence of fault to warrant an investigation.

  • London Borough of Harrow (25 024 420)

    Statement Closed after initial enquiries Assessment and care plan 19-Mar-2026

    Summary: We will not investigate Mrs X’s complaint about a delay in the provision of specialist equipment. This is because there is not enough evidence of fault to justify an investigation.

  • London Borough of Harrow (25 017 271)

    Statement Closed after initial enquiries Other 13-Mar-2026

    Summary: We will not investigate Mr X’s complaint about contact with his child and the Council’s actions in relation to his former wife. This is because this complaint is late and we have seen no good reason why he could not have complained to us sooner. We will not investigate his complaint that the Council has blocked contact with his child because we have not seen enough evidence of fault with how the Council dealt with his concerns, Mr X can complain to the Home Office about his former’ wife’s immigration status.

  • London Borough of Harrow (25 005 532)

    Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2026

    Summary: We will not investigate this complaint about damage to a grass verge and how the Council handled the complaint. This is because we are unable to add to the Council’s response and an investigation would not lead to a different outcome.

  • London Borough of Harrow (25 014 779)

    Statement Closed after initial enquiries Councillor conduct and standards 05-Mar-2026

    Summary: We will not investigate this complaint about a breach of the Code of Conduct for Councillors as there is not enough evidence of fault to warrant an investigation.

  • London Borough of Harrow (25 025 884)

    Statement Closed after initial enquiries Other 05-Mar-2026

    Summary: We will not investigate Mr X’s complaint about how the Council dealt with his information request. The Information Commissioner’s Office is best placed to consider this issue.

  • London Borough of Harrow (25 024 133)

    Statement Closed after initial enquiries Assessment and care plan 04-Mar-2026

    Summary: We will not investigate Mr X’s complaint about London Borough of Harrow’s role in securing a specialist wheelchair for his sister, Miss Y. This is because an investigation by the Ombudsman would be unlikely to find fault with the Council’s actions.

  • London Borough of Harrow (25 012 723)

    Statement Closed after initial enquiries Other 27-Feb-2026

    Summary: We will not investigate Ms X’s complaint about a social worker’s actions. Social Work England are better placed to consider her complaint.

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