Decision search
Your search has 346 results
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London Borough of Harrow (21 016 028)
Statement Closed after initial enquiries Enforcement 24-Mar-2022
Summary: We do not propose investigating this complaint for the reasons in the assessment section below.
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London Borough of Harrow (21 017 072)
Statement Closed after initial enquiries Managing council tenancies 24-Mar-2022
Summary: We will not investigate this complaint about the Council’s management of communal areas in the building where Miss X lives. This is because Miss X is a Council tenant and we cannot investigate complaints about the management of social housing.
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London Borough of Harrow (20 006 653)
Statement Upheld Noise 18-Mar-2022
Summary: Mr B complained that the Council has failed to take adequate action to address noise nuisance from a barking dog at a neighbour’s property. We found the Council has taken appropriate action in relation to the matter. However, it was at fault in failing to keep Mr B informed of progress. In recognition of the injustice caused by this, the Council has agreed to apologise to Mr B and make a payment to him. It has also agreed to remind officers to keep complainants informed throughout the course of an investigation and when deciding close a case.
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London Borough of Harrow (21 005 805)
Statement Not upheld Charging 17-Mar-2022
Summary: We have ended our investigation into Mr X’s complaints as any further investigation is unlikely to have a worthwhile outcome, and we cannot achieve the outcome Mr X is seeking. In addition, Mr X could have complained to us earlier if he was unhappy with the way the Council calculated care costs.
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London Borough of Harrow (21 001 179)
Statement Upheld Residential care 16-Feb-2022
Summary: The complainant, Mr C lives in a care home. Some items of his clothing went missing. There was fault by the care provider in how it responded to the complaints.
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London Borough of Harrow (21 015 180)
Statement Closed after initial enquiries Trees 10-Feb-2022
Summary: We will not investigate this complaint that the Council are liable for damage to the complainants property because it failed to properly maintain a tree. This is because the issue of liability is one for the courts.
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London Borough of Harrow (21 003 253)
Statement Upheld Special educational needs 08-Feb-2022
Summary: Mr B complained about delay and fault by the Council in issuing an EHC plan for his son C and a failure to provide alternative education for C while he was unable to attend school. We found fault with the Council’s actions: it delayed in issuing the EHC plan and failed to provide education for C for 11 months. The Council has agreed to pay Mr B £4,500 for the benefit of C’s education and £500 to Mr B for his distress, frustration and time and trouble. It has also agreed to take steps to improve its procedures for the future.
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London Borough of Harrow (21 015 096)
Statement Closed after initial enquiries Transport 08-Feb-2022
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council will do a face-to-face mobility assessment.
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London Borough of Harrow (21 012 480)
Statement Closed after initial enquiries Allocations 07-Feb-2022
Summary: We will not investigate this complaint about the housing register. This is because we have already considered part of the complaint and because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (21 014 900)
Statement Upheld Parking and other penalties 04-Feb-2022
Summary: We will not investigate this complaint about an error when issuing a Penalty Charge Notice (PCN). The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has cancelled the PCN which is a suitable remedy.