Decision search
Your search has 346 results
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London Borough of Harrow (22 003 809)
Statement Closed after initial enquiries Noise 18-Jul-2022
Summary: Ms X complains about the Council’s response to her reports of noise and nuisance from builders working on her neighbour’s property. We will not investigate the complaint because an investigation is unlikely to find evidence of fault by the Council.
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London Borough of Harrow (22 004 576)
Statement Closed after initial enquiries Parking and other penalties 11-Jul-2022
Summary: We will not investigate this complaint about a penalty charge notice as it is reasonable to expect Mr X to have appealed against it to the independent parking tribunal.
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London Borough of Harrow (22 003 276)
Statement Closed after initial enquiries Council tax 26-Jun-2022
Summary: We will not investigate this complaint about matters related to Ms X’s council tax. It is unlikely we would criticise the Council’s decision not to allow Ms X to pay on a different day of the month, or the Council’s decision to take recovery action. Other parts of the complaint have not completed the Council’s complaint procedure.
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London Borough of Harrow (22 000 589)
Statement Upheld Other 20-Jun-2022
Summary: We will not investigate this complaint that the Council failed to give adequate notice for the cancellation of the supply of products and services, so should pay the associated invoices. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already proposed an appropriate remedy for the complaint.
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London Borough of Harrow (21 014 413)
Statement Upheld Other 07-Jun-2022
Summary: The Council is at fault for not progressing this complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to do so without delay and to make a payment to remedy the injustice caused by its delay in not doing so sooner.
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London Borough of Harrow (22 002 027)
Statement Closed after initial enquiries Highway adoption 07-Jun-2022
Summary: We will not investigate this complaint about the Council introducing traffic restrictions in the area where Mr X lives. There is insufficient evidence of fault which would warrant an investigation. we will not exercise discretion to consider the consultation in 2017 because this was outside the 12-month period for accepting complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Harrow (22 001 619)
Statement Closed after initial enquiries Parking and other penalties 29-May-2022
Summary: We will not investigate Mr X’s complaint about being unable to contact the Council by email to report a faulty parking ticket machine. This is because the matter has not caused Mr X a significant personal injustice.
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London Borough of Harrow (22 000 455)
Statement Closed after initial enquiries Parking and other penalties 26-May-2022
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to continue to issue parking permits which it provided in error for over a decade. This is because the matter has not caused Mr X a significant personal injustice which would merit an investigation.
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London Borough of Harrow (21 006 748)
Statement Upheld Trees 23-May-2022
Summary: The Council failed to tell Ms B and other members of an allotment association that it had decided not to make a Tree Preservation Order on a line of trees along the boundary of the allotments. It also failed to properly respond to Ms B’s complaint about the matter. The Council has agreed to apologise to Ms B and provide evidence of the action it is taking to prevent such failings in future.
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London Borough of Harrow (22 001 339)
Statement Upheld Parking and other penalties 15-May-2022
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because we are satisfied with the actions the Council has already taken and proposes to take to remedy the injustice caused.