Decision search
Your search has 346 results
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London Borough of Harrow (25 023 092)
Statement Closed after initial enquiries Parking and other penalties 07-May-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Mr Y has appealed to a tribunal about the same matter.
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London Borough of Harrow (25 010 315)
Statement Closed after initial enquiries Residential care 06-May-2026
Summary: We will not investigate Mr X’s late complaints about poor quality of care in a care home and lack of response to an appeal of his aunt’s financial assessment. There is not a good reason for the delay in Mr X complaining to us. We will also not investigate his complaint the Council delayed pursuing his aunt for unpaid care charges, because any fault in this respect did not cause an injustice. There is insufficient evidence of fault in the Council’s decision to pursue the debt in 2025. The Information Commissioner is best placed to deal with complaints about access to information.
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London Borough of Harrow (25 024 691)
Statement Closed after initial enquiries Parking and other penalties 30-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because there is not enough evidence of fault by the Council. Ms X says she did not receive the original penalty charge notice and it would therefore be reasonable for her to apply to the Traffic Enforcement Centre at Northampton County Court to take the process back to an earlier stage.
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London Borough of Harrow (25 018 483)
Statement Closed after initial enquiries Looked after children 23-Apr-2026
Summary: We will not investigate Mr X’s complaint about his claim the Council failed to provide leaving care support. The events are more than six years old and there are no good reasons the late complaint rule should not apply.
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London Borough of Harrow (25 017 734)
Statement Closed after initial enquiries Antisocial behaviour 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s alleged historic failures, claims of personal injury, and nuisances coming from a neighbouring property. This is because parts of the complaint are late, it is reasonable for Miss X to pursue her compensation claim in court, and we could not otherwise achieve more than the Council has already done to improve current conditions.
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London Borough of Harrow (25 020 184)
Statement Closed after initial enquiries Parking and other penalties 19-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council have approached parking enforcement on his road. There is insufficient evidence of fault by the Council.
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London Borough of Harrow (25 018 574)
Statement Closed after initial enquiries Parking and other penalties 15-Apr-2026
Summary: We will not investigate Mr T’s complaint about a Penalty Charge Notice and subsequent enforcement action. It would have been reasonable for Mr T to use his right of appeal to the London Tribunal or submit a witness statement to the Traffic Enforcement Centre.
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London Borough of Harrow (25 019 638)
Statement Closed after initial enquiries Assessment and care plan 15-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council failing to carry out a care and support needs assessment for his adult daughter, Ms Y and it failing to investigate safeguarding concerns. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 021 256)
Statement Not upheld Other 01-Apr-2026
Summary: The Council was not at fault for the way it responded to Miss X’s reports of planning breaches and noise nuisance in her block of flats. It took account of the relevant law and its own procedures. It made a professional judgement the noise did not amount to a statutory nuisance and acted proportionately to resolve the planning breaches.
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London Borough of Harrow (25 007 049)
Statement Upheld Homelessness 01-Apr-2026
Summary: Mrs X complained the Council did not provide her with enough support after she was evicted from her property. The Council was at fault for delaying accepting its relief duty and main housing duty to Mrs X. The Council was also at fault for giving Mrs X wrong information and not contacting her or taking substantive action on her case for around six months. This caused Mrs X uncertainty and distress. The Council was not at fault for its actions to find interim accommodation for Mrs X in a timely manner. The Council has agreed to apologise and make a payment to Mrs X.