Decision search
Your search has 346 results
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London Borough of Harrow (21 014 288)
Statement Upheld Homelessness 15-Sep-2022
Summary: Mr E complains that the Council placed his family in unsuitable accommodation. And that it proposed unsuitable responses for dealing with the mould and dampness in the property. He also complains about infestations and the conduct of contractors who visited. The Ombudsman has found some fault with the Council’s record keeping and delay. The Council has agreed to our recommendations.
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London Borough of Harrow (22 005 846)
Statement Closed after initial enquiries Assessment and care plan 23-Aug-2022
Summary: We will not investigate this complaint about the Council charging the late Mr B for his contribution towards his care. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.
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London Borough of Harrow (21 015 022)
Statement Upheld Child protection 23-Aug-2022
Summary: Mr X complained the Council failed to act on his concerns about his daughter’s welfare, carried out a flawed assessment, and failed to respond to his complaint according to its procedures. As a result, Mr X says the Council failed to safeguard his daughter. We found some fault by the Council regarding this matter and the Council agreed to provide a remedy to address the injustice caused.
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London Borough of Harrow (21 016 340)
Statement Upheld Council tax 15-Aug-2022
Summary: Mrs X complained about the Council’s handling of her council tax account and poor communication. The Council was at fault for not processing Mrs X’s direct debit which resulted in avoidable enforcement action. The Council will apologise and pay Mrs X £100 for the distress caused and reimburse £195 for the court and enforcement action fees. The Council will review its processes for dealing with direct debits. The Council was not at fault for communications being blocked or delayed.
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London Borough of Harrow (22 005 377)
Statement Closed after initial enquiries Other 11-Aug-2022
Summary: We cannot investigate this complaint about issues connected to matters decided in court. This is because we have no legal remit to investigate.
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London Borough of Harrow (22 000 481)
Statement Not upheld Transport 04-Aug-2022
Summary: Mrs E complained the Council failed to properly consider her request for a Blue Badge. We do not find the Council was at fault.
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London Borough of Harrow (22 002 378)
Statement Closed after initial enquiries Covid-19 04-Aug-2022
Summary: We will not investigate this complaint about Mr X not receiving a COVID-19-related business grant. This is mainly because there is not enough evidence of fault in the Council’s grant application requirements and decision-making.
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London Borough of Harrow (22 005 711)
Statement Closed after initial enquiries School admissions 03-Aug-2022
Summary: The Ombudsman will not investigate Miss X’s complaint that the Council’s Schools Admissions Appeal Panel failed to provide her child with a place at School Y. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
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London Borough of Harrow (22 004 981)
Statement Closed after initial enquiries Parking and other penalties 25-Jul-2022
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant can appeal to the tribunal.
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London Borough of Harrow (22 003 192)
Statement Closed after initial enquiries Residential care 21-Jul-2022
Summary: We will not investigate Mr B’s complaint about adult social care provision, because the injustice he claims is not serious enough to warrant our involvement and the use of public money.