Decision search
Your search has 346 results
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London Borough of Harrow (22 008 766)
Statement Closed after initial enquiries Charging 13-Mar-2023
Summary: We will not investigate this complaint about the Council charging the late Mrs B’s estate for her care. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an ombudsman investigation.
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London Borough of Harrow (22 014 349)
Statement Closed after initial enquiries Transport 09-Mar-2023
Summary: We will not investigate this complaint about a Blue Badge and a data breach. This is because there is insufficient evidence of fault by the Council and because the complainant could complain to the Information Commissioner.
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London Borough of Harrow (22 006 962)
Statement Upheld Charging 02-Mar-2023
Summary: Mr X complained, on behalf of his father Mr Y, that the Council failed to properly explain how Mr Y’s care home place would be funded. The Council failed to provide appropriate information and advice about care home fees. This led to Mr Y choosing a care home placement which was initially more than he could afford and caused avoidable distress to Mr Y and Mr X. The Council agreed to apologise, reduce the amount of Mr Y’s outstanding debt and pay a financial remedy. It also agreed to review its practices and issue reminders to its staff.
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London Borough of Harrow (22 007 721)
Statement Not upheld Assessment and care plan 01-Mar-2023
Summary: Mr X complained the Council failed to meet his care and support needs which were established in a care and support needs assessment in 2017. There was no fault by the Council.
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London Borough of Harrow (22 014 348)
Statement Closed after initial enquiries Transport 01-Mar-2023
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge and a data breach. This is because there is insufficient evidence of fault by the Council and because the complainant could complain to the Information Commissioner.
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London Borough of Harrow (22 015 082)
Statement Closed after initial enquiries Covid-19 27-Feb-2023
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to increase the amount of his COVID-19 business grant following retrospective changes to the rating list in 2020. This is because government guidance stated local authorities should ignore such changes for the purposes of determining eligibility for grants and the Council’s decision followed this guidance. The complaint is late and there is no evidence of fault by the Council.
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London Borough of Harrow (22 008 974)
Statement Closed after initial enquiries Other 09-Feb-2023
Summary: We will not investigate this complaint about the Council’s response to reports of harassment from neighbours. This is because we are unlikely to achieve anything more to add to the Council’s investigation.
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London Borough of Harrow (22 005 957)
Statement Upheld Homelessness 26-Jan-2023
Summary: Mrs B complained that the Council delayed in taking action to repair a leak in her temporary accommodation causing substantial damage. It also delayed moving her to alternative accommodation, failed to deal with problems in the second property and failed to respond properly to her complaint. We found fault with the actions of the Council. It has agreed to apologise to Mrs B, pay her £1000 and improve its procedures for the future.
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London Borough of Harrow (22 013 055)
Statement Closed after initial enquiries Other 20-Jan-2023
Summary: We will not investigate Ms X’s complaint that she incurred significant financial losses when she failed her driving test due to a confusing and unnecessary road sign. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide and it is reasonable to expect Ms X to use her right to make a claim in the courts.
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London Borough of Harrow (22 011 059)
Statement Closed after initial enquiries Council tax 20-Dec-2022
Summary: We will not investigate this complaint about council tax liability. This is because the complainant has a right to appeal to the Valuation Tribunal and it is reasonable to expect her to use that right.