Decision search
Your search has 346 results
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London Borough of Harrow (23 003 945)
Statement Closed after initial enquiries Council tax 04-Jul-2023
Summary: We will not investigate this complaint about Ms X’s council tax liability. It would have been reasonable for her to appeal the matter to the Valuation Tribunal at the time of events.
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London Borough of Harrow (22 006 098)
Statement Upheld Noise 02-Jul-2023
Summary: Mr B complained about the Council’s response to his complaints of noise from a neighbouring property and about its role in the serving of a community protection warning and notice on him. He considered the Council’s actions meant he and his family suffered disturbance and the community protection warning and notice caused him distress. There was fault in the Council’s communication with Mr B which caused him some injustice. To remedy the injustice the Council will apologise and make a small payment.
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London Borough of Harrow (22 016 176)
Statement Not upheld Private housing 02-Jul-2023
Summary: Mr B complained the Council did not properly consider or act on the reports he made of disrepair to his property from late 2019. That meant he and his family were living in unsatisfactory conditions. We have not investigated the complaint as it was made too late.
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London Borough of Harrow (23 002 578)
Statement Closed after initial enquiries Council tax 25-Jun-2023
Summary: We will not investigate this complaint about the way the Council managed the complainant’s council tax. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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London Borough of Harrow (23 000 759)
Statement Closed after initial enquiries Homelessness 08-Jun-2023
Summary: We will not investigate this complaint about the Council’s alleged failure to properly advise Mrs X about her housing situation. This is because we would be unlikely to find fault with the Council’s actions.
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London Borough of Harrow (23 002 071)
Statement Closed after initial enquiries Allocations 07-Jun-2023
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Harrow (22 015 787)
Statement Closed after initial enquiries Council tax 06-Jun-2023
Summary: We will not investigate this complaint about an increase in the complainant’s council tax. This is because there is insufficient evidence of fault by the Council and because there were appeal rights the complainant could have used.
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London Borough of Harrow (22 012 447)
Statement Upheld Allocations 06-Jun-2023
Summary: We found fault on Ms J’s complaint made on behalf of Mr K about the Council failing to properly consider his homeless application. It failed to advise him about making an application to join the housing register. Nor did it make reasonable adjustments when made aware he could not read or write. The agreed action remedies the injustice caused.
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London Borough of Harrow (23 002 367)
Statement Closed after initial enquiries Child protection 06-Jun-2023
Summary: We will not investigate this complaint about the Council’s assessment of child protection concerns. The matter is currently being considered by the courts.
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London Borough of Harrow (23 002 469)
Statement Closed after initial enquiries Council tax 31-May-2023
Summary: We will not investigate this complaint about council tax liability as we cannot achieve the outcome the complainant seeks.