Decision search
Your search has 346 results
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London Borough of Harrow (22 017 268)
Statement Closed after initial enquiries Refuse and recycling 04-Sep-2023
Summary: We will not investigate Mr X’s complaint about the Council charging him for rearranging a bulky waste collection. That is because the Council has offered to provide a further free collection. That remedies any injustice caused.
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London Borough of Harrow (23 007 260)
Statement Closed after initial enquiries Other 31-Aug-2023
Summary: We will not investigate this complaint about delay by the Council in responding to a request for information as this is best dealt with by the Information Commissioner's Office.
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London Borough of Harrow (23 005 963)
Statement Closed after initial enquiries Refuse and recycling 31-Aug-2023
Summary: We will not investigate this complaint about the failure of operatives to return bins to the exact collection point after emptying. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has suffered insufficient personal injustice to warrant an investigation.
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London Borough of Harrow (23 000 534)
Statement Not upheld Charging 20-Aug-2023
Summary: There is no fault by the Council. It made a decision there had been deprivation of assets in relation to residential care costs after considering the law, guidance and all the information supplied.
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London Borough of Harrow (23 002 104)
Statement Upheld Charging 20-Aug-2023
Summary: We will not investigate Ms Y’s complaint that the Council did not give her mother, Mrs X, clear information about care charges. This is because the Council has agreed to a proportionate remedy.
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London Borough of Harrow (23 002 788)
Statement Upheld Council tax 14-Aug-2023
Summary: The Council was at fault for the way it dealt with Mr X’s council tax accounts. This caused injustice as Mr X spent a significant amount of time trying to rectify his accounts with the Council and received several Court summonses over unpaid council tax. The Council offered Mr X a payment to acknowledge the inconvenience he suffered, made a payment to his solicitor for costs incurred and withdrew all enforcement costs. This is suitable to remedy the injustice caused.
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London Borough of Harrow (22 011 155)
Statement Upheld Charging 07-Aug-2023
Summary: We uphold Mr X’s complaint about his son’s care. We found fault with the way the Council planned Mr Y’s care when he moved to new accommodation. As a result, Mr X and Mr Y experienced additional distress during an already stressful period. The Council will apologise and pay a total of £750.
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London Borough of Harrow (22 011 199)
Statement Upheld Antisocial behaviour 30-Jul-2023
Summary: Miss X complained the Council failed to investigate her complaint about a noise and pollution nuisance coming from a neighbouring property. We find the Council was at fault for failing to investigate her concerns. The Council will apologise, make a financial payment for the injustice caused and carry out an investigation.
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London Borough of Harrow (22 015 553)
Statement Closed after initial enquiries Other 20-Jul-2023
Summary: We will not investigate this complaint about the Council’s breach of its own policy on parking enforcement and an allegation of fraud. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has appealed to the London Tribunals and the Penalty Charge Notice has been cancelled.
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London Borough of Harrow (22 017 340)
Statement Upheld Special educational needs 18-Jul-2023
Summary: Ms B complained the Council failed to ensure the school her son attended provided the occupational therapy provision specified in his Education, Health and Care Plan (EHC plan). She said this meant he missed that provision over six terms. She considered this meant his development and progress against goals set out in the EHC plan was delayed. There was fault by the Council which caused injustice. The Council will apologise and make a payment to Ms B.