Decision search
Your search has 346 results
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London Borough of Harrow (23 011 422)
Statement Closed after initial enquiries Parking and other penalties 15-Nov-2023
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
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London Borough of Harrow (23 009 374)
Statement Closed after initial enquiries Other 13-Nov-2023
Summary: We will not investigate this complaint that the Council has failed to clean streets near to where the complainant lives. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (23 000 713)
Statement Closed after initial enquiries Other 08-Nov-2023
Summary: We will not investigate this complaint about the Council’s failure to clear tipped waste from a private garage site. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Harrow (23 009 452)
Statement Closed after initial enquiries Council tax 19-Oct-2023
Summary: We will not investigate this complaint about the Council’s decision not to apply interest to Ms X’s council tax refund. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Harrow (23 007 920)
Statement Closed after initial enquiries Domiciliary care 17-Oct-2023
Summary: We will not investigate this late complaint about care provided to Mr Y. There is not a good reason for the delay in the matter being brought to the Ombudsman.
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London Borough of Harrow (23 000 589)
Statement Closed after initial enquiries Charging 12-Oct-2023
Summary: We will not investigate this complaint about how a Council communicated with Mr X and handled his complaints, which included support for a deputyship application and payment of fees for his late father’s care. The Council has already accepted fault and provided a suitable remedy. Investigation by the Ombudsman is unlikely to achieve more.
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London Borough of Harrow (22 013 000)
Statement Upheld Homelessness 11-Oct-2023
Summary: We find the Council failed to send Mr X a homelessness decision letter explaining its reasons to exclude his brother-in-law (Mr Y) from the application. We also find poor communication and unreasonable delay in completing a suitability review of Mr X’s temporary accommodation and treating reported mould growth. The Council should apologise to Mr X and make payments to him for uncertainty and distress caused and for impact on his family while they remained in unsuitable accommodation. It should also provide staff reminders of its statutory duties to provide clear decision letters and meet review deadlines to prevent recurrence.
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London Borough of Harrow (23 008 282)
Statement Closed after initial enquiries Domiciliary care 09-Oct-2023
Summary: We will not investigate Ms X’s complaint about the Council’s response to concerns she raised regarding her mother Ms Y’s care. This is because an investigation would be unlikely to provide a worthwhile outcome.
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London Borough of Harrow (23 003 240)
Statement Closed after initial enquiries Homelessness 05-Oct-2023
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless application and about sharing his personal information with third parties. This is because it is reasonable for him to use his right of review and then appeal to the County Court. In addition, there is another body better placed to deal with his complaint about the Council’s handling of his personal data.
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London Borough of Harrow (23 007 916)
Statement Closed after initial enquiries Allocations 04-Oct-2023
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s complaint. It is reasonable for her to have her case priority reviewed by the Council.