Decision search
Your search has 346 results
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London Borough of Harrow (23 005 280)
Statement Upheld Disabled facilities grants 17-Jan-2024
Summary: There was no fault in the way the Council decided what adaptations to carry out to Mr B’s property and the Council progressed matters in a timely matter. There was fault as the Council should have told Mr and Mrs B that the works to a rear gate exceeded the approved grant figure before it started the works. There was also fault in the Council’s communications once Mr and Mrs B had complained. The Council has agreed to apologise and pay a symbolic sum to reflect the distress caused by the fault.
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London Borough of Harrow (23 002 634)
Statement Upheld Disabled facilities grants 15-Jan-2024
Summary: Mrs X complains about the Council’s handling of the Disabled Facilities Grant (DFG) for her child, Child Y. There was fault in the Council’s current assessment that Child Y no longer requires the adaptation previously approved in 2021. There has also been considerable delay in the Council’s progression of Child Y’s DFG case, which has caused significant injustice to Mrs X. The Council has agreed to apologise, make a payment to Mrs X and complete a new assessment.
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London Borough of Harrow (23 014 124)
Statement Closed after initial enquiries Council tax 08-Jan-2024
Summary: We will not investigate this complaint about Liability Orders as there is a remedy in court.
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London Borough of Harrow (22 016 751)
Statement Upheld Child protection 08-Dec-2023
Summary: Mrs X complained that the Council used false and inaccurate information during child protection inquiries to create a negative assessment of her and her family. She also said the Council did not communicate properly and failed to consider her human rights. We found the Council was at fault in that it included inaccurate and irrelevant information in various documents causing Mrs X distress. In recognition of the injustice caused, the Council has agreed to amend the documents, apologise to Mrs X and make a payment to her.
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London Borough of Harrow (23 012 377)
Statement Closed after initial enquiries Parking and other penalties 05-Dec-2023
Summary: We will not investigate this complaint about a Penalty Charge Notice. There is insufficient evidence of fault in how the Council considered Mr X’s appeal, and it is reasonable for him to use his right to file a statutory declaration with the county court on the basis that he did not receive the Council’s Notice of Rejection.
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London Borough of Harrow (23 012 392)
Statement Closed after initial enquiries Parking and other penalties 30-Nov-2023
Summary: We will not investigate Miss X’s complaint about the Council’s failure to respond to her appeal against a penalty charge notice. This is because it would be reasonable for Miss X to apply to the Traffic Enforcement Centre to challenge the Council’s escalation of the case.
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London Borough of Harrow (23 011 515)
Statement Closed after initial enquiries Leisure and culture 23-Nov-2023
Summary: We will not investigate this complaint about the Council’s decision not to carry out repair works in a children’s playground area used by Mr X’s grandchildren. This is because we are unlikely to find evidence of fault by the Council.
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London Borough of Harrow (23 004 151)
Statement Upheld Other 22-Nov-2023
Summary: Ms X complained about the Council’s handling of her daughter, Y’s social care case. The Council was at fault for poor record keeping, failing to keep Ms X properly updated, not taking the action set out in a child in need plan, not properly considering whether Y was safe in her father’s care, not holding a split meeting in September 2022, a delay in transferring the case to another council and poor complaints handling. It should apologise for the distress and uncertainty caused, pay Ms X £750, and make service improvements.
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London Borough of Harrow (23 004 187)
Statement Closed after initial enquiries Licensing 20-Nov-2023
Summary: We will not investigate this complaint about the Council’s failure to fully investigate a complaint about residential selective licensing. The Council has confirmed it has received an application for a selective licence for the property concerned. It says it has required the landlord to make certain repairs by a specific date. We do not consider that further investigation will lead to a different outcome.
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London Borough of Harrow (23 009 952)
Statement Closed after initial enquiries Assessment and care plan 20-Nov-2023
Summary: We will not investigate this complaint about the Council’s assessment of Mrs B’s care and support needs. This is because further investigation is unlikely to find enough evidence of fault to warrant an ombudsman investigation.