Decision search
Your search has 346 results
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London Borough of Harrow (23 016 282)
Statement Closed after initial enquiries Transport 27-Feb-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council will offer the complainant a face-to-face mobility assessment.
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London Borough of Harrow (23 015 055)
Statement Closed after initial enquiries Safeguarding 07-Feb-2024
Summary: We will not investigate this complaint about the Council’s response to a safeguarding referral. Any fault in the Council’s actions did not cause the injustice Miss X claims.
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London Borough of Harrow (23 004 015)
Statement Upheld Charging 06-Feb-2024
Summary: We will not investigate this complaint about the Council’s failure to tell Mr B the outcome of his father’s, Mr C’s financial assessment. This is because it is unlikely we would find enough evidence of fault to warrant an ombudsman investigation.
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London Borough of Harrow (23 014 706)
Statement Closed after initial enquiries Disabled children 31-Jan-2024
Summary: We will not investigate Mrs X’s complaint about the Council refusing a Blue Badge application because it is unlikely we would find fault.
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London Borough of Harrow (22 018 028)
Statement Upheld Other 31-Jan-2024
Summary: The Council’s repeated delay in responding to Mr X’s complaints about fly-tipping was fault. The Council was also at fault for giving Mr X conflicting information about what the Council could or would do about the problem. This caused Mr X significant and avoidable distress and raised his expectations. The Council has agreed to apologise, make a payment to Mr X, and act to improve its services.
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London Borough of Harrow (22 015 491)
Statement Upheld Homelessness 30-Jan-2024
Summary: Mr X complained the Council failed to properly consider Mr Y and Mr Z’s housing register and homelessness applications and their requests for emergency accommodation. We have found fault by the Council in failing to properly consider and process the applications. In particular regarding its Equality Act duties to Mr Z as a vulnerable resident in need of the Council’s support because his current accommodation was unsuitable for him. We have not found fault with its response to the request for emergency accommodation. The faults found caused injustice, which the Council should remedy by apologising, making a payment to reflect the distress caused, and service improvements.
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London Borough of Harrow (23 014 006)
Statement Closed after initial enquiries Allocations 25-Jan-2024
Summary: We will not investigate this complaint about Mrs X’s housing application. We have already decided part of the complaint. Some of the complaint about the Council rejecting Mrs X’s bids is late without good reason to investigate it now. We would be unlikely to find fault with: the Council’s rejection of more recent bids; its assessment of the types of property suited to the household’s mobility needs; or the amount of waiting time priority Mrs X’s application has.
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London Borough of Harrow (23 014 809)
Statement Closed after initial enquiries Parking and other penalties 25-Jan-2024
Summary: We will not investigate this complaint about Mrs X’s vehicle being clamped in relation to a Penalty Charge Notice she was unaware of. She has the right to send an out of time statutory declaration to the Traffic Enforcement Centre, on the basis that she did not receive the Penalty Charge Notice due to her address being incorrect on the Driver and Vehicle Licencing Agency's records.
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London Borough of Harrow (23 014 348)
Statement Closed after initial enquiries Parking and other penalties 23-Jan-2024
Summary: We will not investigate Miss X’s complaint about a penalty charge notice. This is because Miss X had a right of appeal against the penalty charge notice and it would be reasonable for her to apply to the Traffic Enforcement Centre at Northampton County Court to reinstate this right.
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London Borough of Harrow (22 014 585)
Statement Closed after initial enquiries Enforcement 23-Jan-2024
Summary: We will not investigate this complaint about planning enforcement because the matter is out of time.