Decision search
Your search has 354 results
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London Borough of Harrow (25 026 177)
Statement Closed after initial enquiries Public transport 23-Jul-2026
Summary: We will not investigate Mr X’s complaint that the Council ignored a letter from his social worker and threatened to cancel his Freedom Pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Harrow (26 005 915)
Statement Upheld Leisure and culture 22-Jul-2026
Summary: We will not investigate Mr X’s complaint about the conduct of a staff member at its leisure centre. This is because a further investigation would not lead to a different outcome and we could not add to the previous investigation.
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London Borough of Harrow (26 010 297)
Statement Closed after initial enquiries Other 19-Jul-2026
Summary: We will not investigate this complaint about how the Council handled X’s personal data. This is because the Information Commissioner is better placed to consider their complaint.
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London Borough of Harrow (25 026 833)
Statement Closed after initial enquiries Parking and other penalties 13-Jul-2026
Summary: We will not investigate Mr X’s complaint about an application for a vehicle crossover. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Harrow (26 008 828)
Statement Closed after initial enquiries Parking and other penalties 08-Jul-2026
Summary: We will not investigate this complaint about the Council requiring an applicant for a vehicle crossing to pay for the re-siting of a lighting column to carry out the works. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Harrow (26 008 861)
Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026
Summary: We will not investigate this complaint about Penalty Charge Notices for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.
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London Borough of Harrow (26 008 879)
Statement Closed after initial enquiries Trees 06-Jul-2026
Summary: We will not investigate this complaint about a claim for damaged property where the complainant believes the Council is liable for compensation. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent and award compensation. It is therefore reasonable to expect them to use their legal remedy.
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London Borough of Harrow (25 015 121)
Statement Closed after initial enquiries Other 06-Jul-2026
Summary: We will not investigate this complaint about the Council’s response to reports of street cleanliness, rodent infestation, and issues surrounding antisocial behaviour and drug-related activity. This is because there is insufficient evidence of fault in the Council’s actions, and Mr Y has not suffered significant personal injustice.
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London Borough of Harrow (25 021 186)
Statement Closed after initial enquiries Charging 05-Jul-2026
Summary: We will not investigate this complaint about how the Council assessed Mrs Y’s finances to determine how much she should contribute to the cost of her care. Further investigation by us would not lead to a different outcome.
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London Borough of Harrow (25 009 666)
Statement Upheld Special educational needs 02-Jul-2026
Summary: Miss X complained the Council failed to complete a key stage transfer review of her child’s Education, Health and Care Plan by the legal deadline which left them with no educational placement. We found the Council at fault for not properly carrying out a key stage transfer review and failing to act on Miss X’s concerns her child was not receiving an education. This caused Miss X and her child uncertainty. The Council has agreed to apologise and make a payment to recognise the injustice its actions caused to Miss X and her child. It has also agreed to make changes to its service to prevent the same faults happening again.