Decision search
Your search has 346 results
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London Borough of Harrow (24 001 422)
Statement Closed after initial enquiries Other 02-May-2024
Summary: We cannot investigate this complaint about the Council’s handling of Mrs X’s concerns about to a adjoining Council tenancy. This is because we cannot investigate complaints about the management of social housing by councils.
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London Borough of Harrow (24 001 127)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Apr-2024
Summary: We cannot investigate this complaint about the Council’s decision to suspend Mr X’s housing benefit. That is because he has already used his right to appeal to the Social Entitlement Chamber.
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London Borough of Harrow (23 019 683)
Statement Closed after initial enquiries Transport 21-Apr-2024
Summary: We will not investigate this complaint that the Council failed to invite Ms X to apply for a Freedom Pass (disability based). This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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London Borough of Harrow (23 019 416)
Statement Closed after initial enquiries Transport 17-Apr-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because it is unlikely we would find fault by the Council.
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London Borough of Harrow (23 016 336)
Statement Closed after initial enquiries Allocations 03-Apr-2024
Summary: We will not investigate this complaint about the Council’s decision that it cannot rehouse the complainant in Harrow. This is because there is insufficient evidence of fault by the Council and there were review rights the complainant could have used.
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London Borough of Harrow (23 020 614)
Statement Closed after initial enquiries Parking and other penalties 31-Mar-2024
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council in 2022. This is because Mr X had a right of appeal which it would have been reasonable for him to use and he may apply to the Traffic Enforcement Centre at Northampton County Court to reinstate this right.
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London Borough of Harrow (23 018 650)
Statement Closed after initial enquiries Council tax 27-Mar-2024
Summary: We will not investigate this complaint that the Council wrongly issued a summons for council tax as there is insufficient remaining injustice caused to Mrs X to warrant our involvement. Mrs X’s complaint about a similar matter from 2008 is made late to us and we will not therefore investigate.
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London Borough of Harrow (23 007 812)
Statement Upheld Assessment and care plan 13-Mar-2024
Summary: Mr X complained the Council is not providing his brother with adequate transport to the day centre and enough care on weekday afternoons and evenings. He said the Council presented documents that were fraudulently signed. The Council is at fault for not properly considering the reasons Mr X provided about the unsuitability of the care package.
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London Borough of Harrow (23 016 150)
Statement Closed after initial enquiries Safeguarding 08-Mar-2024
Summary: We will not investigate Miss X’s complaint about a safeguarding investigation the Council carried out in 2020. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider this very late complaint now. Also, we cannot consider a claim of negligence as that is a legal matter for the courts to consider and decide.
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London Borough of Harrow (23 017 669)
Statement Closed after initial enquiries Looked after children 07-Mar-2024
Summary: We will not investigate Miss X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.