Decision search
Your search has 346 results
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London Borough of Harrow (24 010 898)
Statement Closed after initial enquiries Transport 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of fault to justify our involvement.
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London Borough of Harrow (24 011 238)
Statement Closed after initial enquiries Transport 06-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Harrow (24 011 241)
Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his mother’s benefits payments when she fell ill. There is not enough evidence of fault to justify investigating.
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London Borough of Harrow (24 011 365)
Statement Closed after initial enquiries Child protection 04-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s complaints. We cannot investigate complaint handling in isolation where the substantive matters of the complaint are ones we could not investigate. The substantive matters are ones that either directly formed part of court action, or could reasonably have been raised in court proceedings. We also could not investigate earlier matters from 2020 robustly even if they were unconnected to the court action.
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London Borough of Harrow (24 002 263)
Statement Closed after initial enquiries Antisocial behaviour 26-Nov-2024
Summary: Mr X complained the Council failed to take action against his neighbour for noisy building works during 2022. I ended this investigation because Mr X’s complaint is late, and we are unlikely able to add to the Council’s investigation or achieve anything further for Mr X than its offer of £100.
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London Borough of Harrow (24 010 329)
Statement Closed after initial enquiries Transport 21-Nov-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 007 144)
Statement Closed after initial enquiries Leisure and culture 21-Nov-2024
Summary: We will not investigate this complaint about how the Council has dealt with issues at an allotment where Ms X has a plot. This is because we could not add to the investigation carried out by the Council.
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London Borough of Harrow (24 009 441)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Nov-2024
Summary: We will not investigate Mr X’s complaint about Housing Benefit as its reasonable to expect him to appeal to the Tribunal. We cannot investigate the Court’s decision to grant a Council Tax liability order.
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London Borough of Harrow (23 019 869)
Statement Upheld Residential care 18-Nov-2024
Summary: Miss X complained about the care provided to her mother, Mrs Y, at the Council commissioned care home and about the care home’s decision to evict Mrs Y. She also complained about the way the Council dealt with safeguarding concerns. The care home was at fault for inaccurate care plans, for failing to supervise Mrs Y and another resident and for using a knife to open her locked door. The Council has agreed to apologise and make a payment to acknowledge the distress and frustration caused to Miss X. The care home also failed to provide Mrs Y with appropriate oral care. The Council has agreed to make a payment to acknowledge the discomfort this caused. There was no fault in the way the care home reached the decision to evict Mrs Y or in the way the Council responded to safeguarding concerns.
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London Borough of Harrow (24 006 398)
Statement Closed after initial enquiries Leisure and culture 18-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to temporarily ban her family from its leisure facility. There is insufficient evidence of fault to justify investigating.