Decision search
Your search has 346 results
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London Borough of Harrow (24 013 575)
Statement Closed after initial enquiries Allocations 22-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision the family are adequately housed. This is because there is insufficient evidence of fault to justify our involvement.
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London Borough of Harrow (24 015 086)
Statement Closed after initial enquiries Transport 14-Jan-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the complainant will make a new application.
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London Borough of Harrow (23 019 978)
Statement Upheld Homelessness 14-Jan-2025
Summary: Miss X complains the Council unreasonably refused to remedy the time she and her family were in bed and breakfast accommodation and made offers of unsuitable accommodation. The Ombudsman finds fault with the Council for its handling of Miss X’s homelessness case, and for its failure to properly consider her complaint under the complaints process. The Council has agreed to pay Miss X financial remedies and carry out service improvements.
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London Borough of Harrow (24 005 159)
Statement Upheld Transport 23-Dec-2024
Summary: There was fault by the Council in how it handled Mr B’s application for a blue badge and his appeal about this. The Council cannot show how it considered that Mr B had suffered recent falls. It is wrong to say that it can only use the information he provided. It should have considered whether he was complaining about the conduct of the assessor when he appealed the Council’s decision to renew his blue badge. This has left Mr B uncertain that his application and appeal was properly considered, but it is unlikely that a fresh review would mean the Council decide he is eligible for a blue badge. The Council has agreed to take action to remedy the injustice.
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London Borough of Harrow (24 002 680)
Statement Upheld Other 20-Dec-2024
Summary: Mr C complained about how the Council carried out recommendations set out in an action plan regarding its Community Mental Health Services and how it communicated with him. We found some fault by the Council as it caused delay in implementing it plan and how it communicated with Mr C. The Council should apologise to him to acknowledge the distress and uncertainty this caused. We will not investigate other parts of Mr C’s complaint as this related to potential injustice to other service user and decisions considered in a previous Ombudsman investigation.
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London Borough of Harrow (23 018 585)
Statement Upheld Special educational needs 19-Dec-2024
Summary: There was fault by the Council in May 2023 as it did not give Ms X a chance to comment on proposed amendments to Y’s Education Health and Care Plan before issuing an amended final Plan. This did not cause significant injustice. We did not investigate complaints about the failure to process an annual review in 2022 as they are late.
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London Borough of Harrow (24 008 754)
Statement Upheld Disabled children 17-Dec-2024
Summary: Mr X complained the Council has not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. The Council was at fault because of its failure to commence a stage two statutory investigation under the Children Act 1989. This caused Mr X distress, worry, uncertainty, and frustration. The Council should take action to remedy the injustice caused to Mr X by the fault and to avoid it happening again in future.
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London Borough of Harrow (24 014 563)
Statement Closed after initial enquiries Parking and other penalties 17-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to cancel several penalty charge notices. This is because it would have been reasonable for her to appeal to London Tribunals.
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London Borough of Harrow (24 012 043)
Statement Closed after initial enquiries Disabled children 13-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainants’ application and appeal for a Blue Badge for their son. This is because there is insufficient evidence of fault on the Council’s part.
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London Borough of Harrow (24 013 958)
Statement Closed after initial enquiries Council tax 10-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision regarding his application for council tax support. This is because it is reasonable to expect Mr X to ask the Council for a review.