Decision search
Your search has 354 results
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London Borough of Harrow (24 010 787)
Statement Upheld Homelessness 13-Apr-2025
Summary: We will not investigate this complaint about temporary accommodation provided to the complainant by the Council being unsuitable for her household’s medical needs. Were we to investigate, it is likely we would find fault causing the complainant injustice because the Council did not carry out a review of its decision in accordance with the Housing Act 1996. However, the Council has remedied any injustice to the complainant during our consideration of the complaint and so further investigation by us would not lead to a different outcome.
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London Borough of Harrow (24 012 258)
Statement Upheld Disabled children 07-Apr-2025
Summary: Mrs X complained that the Council failed to properly consider her application for a Blue Badge, made on behalf of her seriously ill child. We found the Council was at fault because it did not consider the relevant criteria. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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London Borough of Harrow (24 018 554)
Statement Closed after initial enquiries Disabled children 03-Apr-2025
Summary: We will not investigate this complaint about Mrs X’s application for a Blue Badge for her son. This is because there is not enough evidence of fault by the Council.
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London Borough of Harrow (24 009 300)
Statement Upheld Allocations 26-Mar-2025
Summary: Miss X complained about how the Council dealt with her housing application and for delays in resolving a system error that prevented her from bidding for properties. We find the Council at fault for delays in the process of assessing Miss X’s application and rectifying a system error, causing uncertainty for Miss X. The Council has agreed to apologise and make a payment to recognise the injustice.
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London Borough of Harrow (24 011 538)
Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about road damage outside his property. This is because it is reasonable for Mr X to go to court.
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London Borough of Harrow (24 020 844)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025
Summary: We will not investigate this complaint about enforcement of a parking penalty charge as the complaint is made late and there are not good reasons to investigate now.
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London Borough of Harrow (24 009 315)
Statement Not upheld Transport 14-Mar-2025
Summary: Mr X, complains on behalf of Mrs Y. He said the Council has failed to properly reach a decision to refuse Mrs Y’s blue badge application. The Ombudsman does not find the Council to be at fault.
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London Borough of Harrow (24 016 316)
Statement Closed after initial enquiries Transport 07-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision that she is not eligible for a blue badge. This is because there is insufficient evidence of fault.
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London Borough of Harrow (24 016 014)
Statement Closed after initial enquiries Councillor conduct and standards 25-Feb-2025
Summary: We will not investigate this complaint about a Councillor’s conduct during a planning committee meeting. That is because the complaint is late.
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London Borough of Harrow (24 016 144)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate Miss X’s complaint the Council has ignored her requests for action on rats and nuisance caused by the empty house next to her property. This is because there is insufficient evidence of fault. And we cannot achieve the outcome she is seeking.