Decision search
Your search has 354 results
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London Borough of Harrow (24 020 856)
Statement Closed after initial enquiries Homelessness 01-Jun-2025
Summary: We will not investigate this complaint about the Council evicting Mrs X and Ms Y from temporary accommodation as there is insufficient injustice to justify an investigation. We also will not investigate Mrs X and Ms Y’s complaint about the suitability of their temporary accommodation as they had the right to appeal to the county court.
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London Borough of Harrow (24 012 701)
Statement Upheld Homelessness 27-May-2025
Summary: Mr D complained about the Council not carrying out repairs to his temporary accommodation and about its decision to not award him an additional bed space for a carer. I have found fault by the Council because it has delayed carrying out repairs. The Council has agreed to assess what repairs are outstanding, schedule the works and pay Mr D redress for the delay.
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London Borough of Harrow (24 012 739)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-May-2025
Summary: We will not investigate this complaint about the Council’s decision regarding Mr X’s entitlement to Council Tax Support. Mr X used his statutory right of appeal to the Valuation Tribunal. We cannot also consider the matter.
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London Borough of Harrow (24 022 424)
Statement Closed after initial enquiries Child protection 19-May-2025
Summary: We cannot investigate this complaint about the Council’s actions in removing Miss X’s infant child. She has commenced court action to seek the return of her child and a legal bar thus permanently prevents us considering the Council’s actions.
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London Borough of Harrow (24 022 463)
Statement Closed after initial enquiries Transport 29-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 017 275)
Statement Upheld Homelessness 23-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her daughter’s homeless case. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Harrow (24 016 555)
Statement Closed after initial enquiries Trees 23-Apr-2025
Summary: We will not investigate Mrs B’s complaint about the Council not removing two large trees which block light to her home. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Harrow (24 014 415)
Statement Upheld Homelessness 16-Apr-2025
Summary: The Council was at fault for failing to provide Mr X with interim accommodation when he was homeless. Mr X slept rough, which is an injustice. The Council also made inadequate inquiries and took too long to issue formal homelessness decisions. This delayed Mr X’s access to his review and appeal rights. The Council has agreed to apologise, make a new decision, and make a payment to Mr X. It will also act to improve its services.
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London Borough of Harrow (24 018 048)
Statement Closed after initial enquiries Transport 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because there is insufficient evidence of fault.
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London Borough of Harrow (24 020 849)
Statement Closed after initial enquiries Other 15-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application and breaches of planning control. This is because we are unlikely to find fault.