Decision search
Your search has 354 results
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London Borough of Harrow (25 000 144)
Statement Closed after initial enquiries Transport 01-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to not issue her a Blue Badge. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.
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London Borough of Harrow (25 000 745)
Statement Closed after initial enquiries Other 29-Jun-2025
Summary: We will not investigate this complaint about how the Council determined who owned two storage containers. This is because there is insufficient evidence of fault by the Council, and because the courts are better placed to consider the matter.
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London Borough of Harrow (25 004 913)
Statement Closed after initial enquiries Allocations 25-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to transfer her to another property. This is because there is insufficient evidence of fault.
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London Borough of Harrow (24 007 307)
Statement Upheld Allocations 22-Jun-2025
Summary: Mr X complained about how the Council handled his housing application. The Council failed to properly consider its homelessness duties to Mr X, or his priority for social housing under its allocation policy. This fault meant Mr X and his family lived in unsuitable accommodation for eighteen months longer than they needed to. The Council agreed to apologise, make a direct offer to Mr X of its next suitable available property, and pay a financial remedy. It will also provide an update on its backlog of housing priority decisions, issue reminders to its staff, and produce an action plan to prevent recurrence of the same fault.
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London Borough of Harrow (24 023 389)
Statement Closed after initial enquiries Transport 22-Jun-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. There is not enough evidence of fault.
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London Borough of Harrow (25 000 027)
Statement Closed after initial enquiries Transport 22-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 014 689)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Miss Y complains about the Council’s decision to place her son into a shared taxi which transports him from home to school. She says this decision had a direct impact on her son’s health due to the longer journey times and the increased exposure to infection from other passengers. The Council wrongly treated Miss Y’s concerns as a complaint and did not use the appeal process. This was contrary to its own policy and statutory guidance. The Council has agreed to apologise and arrange an appeal of D’s case.
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London Borough of Harrow (25 002 897)
Statement Closed after initial enquiries Transport 16-Jun-2025
Summary: We will not investigate this complaint about an unsuccessful application for a travel pass for a carer. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (25 000 044)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to act against drivers who throw rubbish from their cars. This is because the complaint is made late, and I see no good reason to consider it now.
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London Borough of Harrow (25 001 827)
Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s decision to issue him with Penalty Charge Notices or about alleged discrepancies in the appeals process. This is because Mr X appealed to a Tribunal, and the law says we cannot investigate.