Decision search
Your search has 346 results
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London Borough of Harrow (24 017 275)
Statement Upheld Homelessness 23-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her daughter’s homeless case. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Harrow (24 016 555)
Statement Closed after initial enquiries Trees 23-Apr-2025
Summary: We will not investigate Mrs B’s complaint about the Council not removing two large trees which block light to her home. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Harrow (24 014 415)
Statement Upheld Homelessness 16-Apr-2025
Summary: The Council was at fault for failing to provide Mr X with interim accommodation when he was homeless. Mr X slept rough, which is an injustice. The Council also made inadequate inquiries and took too long to issue formal homelessness decisions. This delayed Mr X’s access to his review and appeal rights. The Council has agreed to apologise, make a new decision, and make a payment to Mr X. It will also act to improve its services.
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London Borough of Harrow (24 018 048)
Statement Closed after initial enquiries Transport 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because there is insufficient evidence of fault.
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London Borough of Harrow (24 020 849)
Statement Closed after initial enquiries Other 15-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application and breaches of planning control. This is because we are unlikely to find fault.
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London Borough of Harrow (24 010 787)
Statement Upheld Homelessness 13-Apr-2025
Summary: We will not investigate this complaint about temporary accommodation provided to the complainant by the Council being unsuitable for her household’s medical needs. Were we to investigate, it is likely we would find fault causing the complainant injustice because the Council did not carry out a review of its decision in accordance with the Housing Act 1996. However, the Council has remedied any injustice to the complainant during our consideration of the complaint and so further investigation by us would not lead to a different outcome.
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London Borough of Harrow (24 012 258)
Statement Upheld Disabled children 07-Apr-2025
Summary: Mrs X complained that the Council failed to properly consider her application for a Blue Badge, made on behalf of her seriously ill child. We found the Council was at fault because it did not consider the relevant criteria. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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London Borough of Harrow (24 018 554)
Statement Closed after initial enquiries Disabled children 03-Apr-2025
Summary: We will not investigate this complaint about Mrs X’s application for a Blue Badge for her son. This is because there is not enough evidence of fault by the Council.
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London Borough of Harrow (24 009 300)
Statement Upheld Allocations 26-Mar-2025
Summary: Miss X complained about how the Council dealt with her housing application and for delays in resolving a system error that prevented her from bidding for properties. We find the Council at fault for delays in the process of assessing Miss X’s application and rectifying a system error, causing uncertainty for Miss X. The Council has agreed to apologise and make a payment to recognise the injustice.
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London Borough of Harrow (24 011 538)
Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about road damage outside his property. This is because it is reasonable for Mr X to go to court.