Decision search
Your search has 354 results
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London Borough of Harrow (24 016 628)
Statement Not upheld Transport 29-Jul-2025
Summary: Mr X complained about how the Council and its contracted third-party company considered his application for a blue disabled parking badge. We have not found fault with how the Council and the company working on its behalf assessed and decided upon his application.
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London Borough of Harrow (24 012 792)
Statement Upheld Looked after children 28-Jul-2025
Summary: Miss Y complains the Council did not properly investigate the injuries her child obtained whilst in Council arranged foster care. We find procedural fault which creates uncertainty about the Council’s consideration of the injuries. The Council will pay £500 in recognition of that distress and remind staff of the protocols when considering allegations made against those working with children.
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London Borough of Harrow (25 000 768)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of injustice caused by any fault which would warrant an investigation.
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London Borough of Harrow (25 002 479)
Statement Closed after initial enquiries Transport 22-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful blue badge application. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (25 000 489)
Statement Closed after initial enquiries Transport 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his son’s blue badge renewal. This is because there is insufficient evidence of fault.
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London Borough of Harrow (25 006 220)
Statement Closed after initial enquiries Allocations 21-Jul-2025
Summary: We will not investigate Miss C’s complaint about the Council’s handling of her housing application. This is because the information indicates the Council has assessed Miss C’s priority in line with the Council’s housing allocations scheme. The Council has apologised for providing wrong information to Miss C. This was a suitable response and an investigation is not justified.
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London Borough of Harrow (25 006 145)
Statement Closed after initial enquiries Councillor conduct and standards 17-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of two councillors. This is because we are unlikely to find fault in how the Council investigated his complaint.
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London Borough of Harrow (24 012 853)
Statement Not upheld Disabled children 14-Jul-2025
Summary: We have found no fault with how the Council handled Mrs X’s son’s blue badge application. It followed the correct procedure as required by the Department for Transport’s guidance.
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London Borough of Harrow (25 002 473)
Statement Closed after initial enquiries Transport 14-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 022 000)
Report Upheld Other 07-Jul-2025
Summary: Mr X complained the Council had not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. Mr X said this caused him and his family distress, worry, uncertainty, and frustration. The Council failed to investigate the complaints under the children’s service statutory complaints procedure following our earlier recommendation, and failed to respond to us when we asked the reasons why. We therefore have concerns about the Council’s governance arrangements to administer the statutory children’s complaints procedure.