Decision search
Your search has 346 results
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London Borough of Harrow (25 000 027)
Statement Closed after initial enquiries Transport 22-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 014 689)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Miss Y complains about the Council’s decision to place her son into a shared taxi which transports him from home to school. She says this decision had a direct impact on her son’s health due to the longer journey times and the increased exposure to infection from other passengers. The Council wrongly treated Miss Y’s concerns as a complaint and did not use the appeal process. This was contrary to its own policy and statutory guidance. The Council has agreed to apologise and arrange an appeal of D’s case.
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London Borough of Harrow (25 002 897)
Statement Closed after initial enquiries Transport 16-Jun-2025
Summary: We will not investigate this complaint about an unsuccessful application for a travel pass for a carer. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (25 000 044)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to act against drivers who throw rubbish from their cars. This is because the complaint is made late, and I see no good reason to consider it now.
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London Borough of Harrow (25 001 827)
Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s decision to issue him with Penalty Charge Notices or about alleged discrepancies in the appeals process. This is because Mr X appealed to a Tribunal, and the law says we cannot investigate.
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London Borough of Harrow (24 020 856)
Statement Closed after initial enquiries Homelessness 01-Jun-2025
Summary: We will not investigate this complaint about the Council evicting Mrs X and Ms Y from temporary accommodation as there is insufficient injustice to justify an investigation. We also will not investigate Mrs X and Ms Y’s complaint about the suitability of their temporary accommodation as they had the right to appeal to the county court.
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London Borough of Harrow (24 012 701)
Statement Upheld Homelessness 27-May-2025
Summary: Mr D complained about the Council not carrying out repairs to his temporary accommodation and about its decision to not award him an additional bed space for a carer. I have found fault by the Council because it has delayed carrying out repairs. The Council has agreed to assess what repairs are outstanding, schedule the works and pay Mr D redress for the delay.
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London Borough of Harrow (24 012 739)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-May-2025
Summary: We will not investigate this complaint about the Council’s decision regarding Mr X’s entitlement to Council Tax Support. Mr X used his statutory right of appeal to the Valuation Tribunal. We cannot also consider the matter.
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London Borough of Harrow (24 022 424)
Statement Closed after initial enquiries Child protection 19-May-2025
Summary: We cannot investigate this complaint about the Council’s actions in removing Miss X’s infant child. She has commenced court action to seek the return of her child and a legal bar thus permanently prevents us considering the Council’s actions.
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London Borough of Harrow (24 022 463)
Statement Closed after initial enquiries Transport 29-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.