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  • Surrey County Council (23 019 879)

    Statement Upheld Special educational needs 28-Oct-2024

    Summary: Mr X complained the Council failed to deliver his child’s Education, Health and Care Plan provision since February 2022. Mr X also complained the Council failed to complete the Education, Health and Care Plan reviews suitably. We found the Council provided most of the provision from the Education, Health and Care Plan. But, we found the Council failed to ensure some Occupational Therapy and Physiotherapy provision was provided. We found fault with the Council delaying for over 49 weeks outside the statutory timescales in producing an amended Education, Health and Care plan for Mr X’s child. This avoidable delay caused frustration and distress to Mr X, presented a barrier to Mr X appealing the Education, Health and Care Plan to the Tribunal and caused lost opportunity for Mr X’s child to have suitable up-to-date provision detailed in their Education, Health and Care Plan. The Council agreed to apologise to Mr X, pay him £500 for the injustice caused to him and £750 for the injustice caused to his child through its delays and £500 for the missed provision. The Council also agreed to provide guidance and training to staff about timescales for completing Education, Health and Care Plan reviews, issuing notification letters and about accurate record keeping. And, the Council agreed to ensure the full Occupational Therapy and Physiotherapy provisions are put in place for Mr X’s child.

  • London Borough of Ealing (24 009 424)

    Statement Closed after initial enquiries Council tax 26-Oct-2024

    Summary: We will not investigate this complaint about Ms X’s complaint about receiving liability orders for council tax arrears dating back to 2022. We have no jurisdiction to investigate matters which have been subject to court proceedings.

  • Transport for London (24 009 931)

    Statement Closed after initial enquiries Traffic management 26-Oct-2024

    Summary: We will not investigate Mr X’s complaint about Transport for London’s issue of penalty charge notices for non-payment of the ultra-low emission zone charge. This is because Transport for London has cancelled the penalty charge notices and updated its records to show Mr X’s vehicle is compliant and if he receives any further fines it would be reasonable for him to appeal.

  • London Borough of Barnet (24 008 932)

    Statement Closed after initial enquiries Homelessness 26-Oct-2024

    Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. There is insufficient evidence of fault which would warrant an investigation.

  • London Borough of Newham (24 009 044)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 26-Oct-2024

    Summary: We will not investigate this complaint about the Council recovering overpaid housing benefit from Miss X. It was reasonable for her to challenge the Council’s decision by way of an appeal to the independent benefits tribunal which is the proper authority to consider benefit appeals.

  • Birmingham City Council (24 009 087)

    Statement Closed after initial enquiries Fostering 26-Oct-2024

    Summary: We will not investigate this complaint that the Council submitted false information to the Agency Decision Maker, leading to the deregistration of the complainant as a foster carer, because investigation would achieve nothing significant.

  • London Borough of Wandsworth (24 008 815)

    Statement Closed after initial enquiries Fostering 26-Oct-2024

    Summary: We will not investigate this complaint about the circumstances in which a foster placement came to an end, and about the subsequent standards of care investigation. This is because investigation by the Ombudsman would not lead to a different outcome.

  • London Borough of Enfield (24 009 011)

    Statement Closed after initial enquiries Homelessness 25-Oct-2024

    Summary: We will not exercise discretion to investigate this complaint about the Council’s handling of Miss X’s homeless application from May 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate a complaint about the suitability of accommodation offered in the past 12 months because it was reasonable for Miss X to ask for a statutory review of the accommodation.

  • London Borough of Haringey (24 009 024)

    Statement Closed after initial enquiries Traffic management 25-Oct-2024

    Summary: We will not exercise discretion to investigate this complaint about the Council issuing penalties to Mr X for driving in a restricted zone in 2022 and 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. It was reasonable for Mr X to appeal to the Adjudicator at the London Tribunals at the time.

  • Cheshire East Council (24 012 826)

    Statement Closed after initial enquiries School admissions 25-Oct-2024

    Summary: We will not investigate this complaint about school admissions. Mr X has used his right of appeal and we cannot achieve the outcome the complainant wants. An investigation is not therefore justified.

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