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Decision reason: Closed after initial enquiries Not upheld Upheld

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Bedford Borough Council (23 011 164)

Statement Not upheld Domiciliary care 12-Nov-2024

Summary: Ms X complains the Council’s care provider, Bluebird Care Bedford, failed to meet her needs properly. The evidence shows there has been no fault by the Council.
Kent County Council (24 002 288)

Statement Closed after initial enquiries Other 12-Nov-2024

Summary: We will not investigate Mr X’s complaint about support provided to his child by the Council’s children’s services and how it has communicated with him. We could not add to the Council’s investigation or achieve anything more.
London Borough of Hammersmith & Fulham (24 010 753)

Statement Closed after initial enquiries Trees 12-Nov-2024

Summary: We cannot investigate Mr X’s complaint that the Council has failed to carry out work to a tree in a neighbouring property, which Mr X says has caused damage to his property. This is because the complaint relates to the Council’s role as a social housing provider and because it would be reasonable for the complainant to go to court.
Kent County Council (24 010 788)

Statement Closed after initial enquiries Traffic management 12-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to make a traffic regulation order on his road and install parking restrictions. It is unlikely we would find fault in the Council’s decision-making. Nor could we direct the Council to do so either, so we cannot achieve the outcome Mr X is seeking. Because of these factors, there is no worthwhile outcome we can achieve by investigating.
East Devon District Council (24 010 838)

Statement Closed after initial enquiries Other 12-Nov-2024

Summary: We will not investigate this complaint that the Council does not issue fines to people who disregard dog walking restrictions on a beach. This is because there is insufficient evidence of fault by the Council.
Kirklees Metropolitan Borough Council (24 010 890)

Statement Closed after initial enquiries Parking and other penalties 12-Nov-2024

Summary: We will not investigate this complaint about parking penalties because we are satisfied with the actions the Council has taken and it is not a good use of public resources to investigate how the Council dealt with the complaint.
Bristol City Council (24 010 942)

Statement Closed after initial enquiries Licensing 12-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision not to issue a refund after the complainant surrendered his taxi driver licence. This is because there is insufficient evidence of fault by the Council.
Gloucestershire County Council (24 012 734)

Statement Upheld School admissions 12-Nov-2024

Summary: We will not investigate Mr X’s complaint about the school admissions process. The Council has offered a fresh appeal and it is unlikely an investigation would achieve anything more.
West Lancashire Borough Council (24 011 221)

Statement Closed after initial enquiries Planning applications 12-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his planning application and its decision to refuse planning permission. He has a right of appeal to the Planning Inspector.
London Borough of Hammersmith & Fulham (24 011 286)

Statement Closed after initial enquiries Child protection 12-Nov-2024

Summary: We will not investigate Mr X’s complaint about information the Council holds about him which he says is incorrect and was forwarded to the NHS. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.

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