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Decision reason: Closed after initial enquiries Not upheld Upheld

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Northumberland County Council (24 009 808)

Statement Closed after initial enquiries Fostering 25-Nov-2024

Summary: We will not investigate Mr X’s complaint about financial support provided to him as a Special Guardian because the complaint is late and there is no good reason to our exercise discretion. There is also no evidence the Council is at fault for offering different support to foster and kinship carers.
Spelthorne Borough Council (24 009 822)

Statement Closed after initial enquiries Homelessness 25-Nov-2024

Summary: We will not investigate this complaint about emergency accommodation and disrepair in temporary accommodation. This is because there is insufficient evidence of fault by the Council and because personal injury claims are for the courts.
Central Bedfordshire Council (24 009 895)

Statement Closed after initial enquiries Other 25-Nov-2024

Summary: We will not investigate Mr X’s complaint that the Council’s actions led to a breach of a child arrangement order. This is because an investigation would not lead to any further findings or outcomes.
Essex County Council (24 009 912)

Statement Closed after initial enquiries Domiciliary care 25-Nov-2024

Summary: We will not investigate this complaint about adult social care at home. The Council explains it cannot agree to change care workers because of their nationality or language spoken. There is not enough evidence of fault by the Council, and it is unlikely an Ombudsman investigation would reach a different outcome.
Surrey County Council (24 010 336)

Statement Closed after initial enquiries Special educational needs 25-Nov-2024

Summary: We will not investigate this complaint about the Education, Health and Care Plan process for the complainant’s child. This is because the complainant has used their right of appeal to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
Worcestershire County Council (24 009 259)

Statement Closed after initial enquiries Councillor conduct and standards 25-Nov-2024

Summary: We will not investigate Mr X’s complaint about the actions of a Councillor. There is no significant injustice and, in any case, the Council have already considered Mr X’s complaint and further investigation would not lead to a different outcome.
Suffolk County Council (24 009 327)

Statement Upheld Special educational needs 25-Nov-2024

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Westmorland and Furness Council (24 009 429)

Statement Closed after initial enquiries Other 25-Nov-2024

Summary: We cannot investigate this complaint about public toilets. That is because the toilets are not the responsibility of the Council.
North East Lincolnshire Council (24 011 037)

Statement Closed after initial enquiries Other 25-Nov-2024

Summary: We will not investigate this complaint about changed appointment dates resulting in loss of earnings. This is because investigation by us would be unlikely to add to the Council’s own investigation or result in a significantly different outcome.
Bury Metropolitan Borough Council (24 011 081)

Statement Closed after initial enquiries Councillor conduct and standards 25-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s actions to address his complaint about the conduct of a councillor, including delays. This is because the Council has now investigated and replied to Mr X, and we are satisfied with the actions the Council has already taken. It has also apologised for the delays and that is appropriate.

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