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Decision reason: Closed after initial enquiries Not upheld Upheld

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Essex County Council (24 020 995)

Statement Closed after initial enquiries Special educational needs 08-Jun-2025

Summary: We will not investigate most of Mrs X’s complaint that the Council failed to deliver the content of her family member’s Education, Health and Care Plan because the claimed injustice is not significant enough to warrant an investigation by the Ombudsman. We will not investigate the remainder because there is insufficient evidence of fault.
Brighton & Hove City Council (24 021 182)

Statement Closed after initial enquiries Antisocial behaviour 08-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about antisocial behaviour from a neighbour. It is unlikely an investigation would lead to a different outcome or achieve what Ms X wants.
Anchor Hanover Group (24 021 227)

Statement Closed after initial enquiries Residential care 08-Jun-2025

Summary: We will not investigate Mrs X’s complaint the Care Home was failing to safeguard her mother. The Office of Public Guardian is best placed to consider her concerns, and further investigation would not lead to a different outcome.
Bury Metropolitan Borough Council (24 021 716)

Statement Closed after initial enquiries Other 08-Jun-2025

Summary: We will not investigate this complaint about the Council’s treatment of a supported living provider. There is not enough evidence of fault to justify our involvement.
Suffolk County Council (24 021 934)

Statement Closed after initial enquiries Assessment and care plan 08-Jun-2025

Summary: We will not investigate this complaint about the Council’s failure to share information and delays in complaint handling. The Council’s actions have not caused a significant enough injustice to justify an Ombudsman investigation and it is unlikely we would achieve any worthwhile outcome.
London Borough of Lambeth (24 014 116)

Statement Not upheld Homelessness 08-Jun-2025

Summary: Miss X complained the Council has failed to award her the correct priority on the housing register as it has failed to properly consider the domestic abuse and homelessness she experienced. We found there is no evidence of fault in the way the Council considered Miss X’s priority on the housing register.
Isle of Wight Council (25 003 859)

Statement Closed after initial enquiries Council tax 08-Jun-2025

Summary: We will not investigate this complaint about Mrs X’s property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the band provided by the Valuation Office Agency.
London Borough of Ealing (25 004 470)

Statement Closed after initial enquiries Highway repair and maintenance 08-Jun-2025

Summary: We will not investigate Dr B’s complaint that his car entered a flooded section of road because the Council failed to alert motorists to this hazard. This is because it is reasonable for Dr B to pursue his compensation claim by taking the Council to court.
Folkestone & Hythe District Council (24 022 999)

Statement Closed after initial enquiries Council tax 08-Jun-2025

Summary: We will not investigate Mrs X’s complaint that the Council overcharged her council tax account. This is because an investigation would not lead to a different outcome.
East Suffolk Council (24 023 100)

Statement Closed after initial enquiries Council tax 08-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to apply a Long-Term Empty Property Premium. This is because there is a right of appeal to a Valuation Tribunal, and it would be reasonable to expect Miss Y to use this right of appeal.

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