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Decision reason: Closed after initial enquiries Not upheld Upheld

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Stockport Metropolitan Borough Council (24 023 166)

Statement Closed after initial enquiries Charging 15-Jun-2025

Summary: We will not investigate Mr X’s complaint about a disputed invoice for his care provision. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
North Tyneside Metropolitan Borough Council (24 010 323)

Statement Upheld Assessment and care plan 12-Jun-2025

Summary: There was some fault by the Council in its delay completing an assessment of Mr X’s care and support needs after he moved home. The Council has already apologised, which is a suitable remedy for the distress and frustration caused. There was no fault in the Council’s assessment of Mr X’s eligible needs.
Hampshire County Council (25 002 530)

Statement Closed after initial enquiries Special educational needs 12-Jun-2025

Summary: We cannot investigate Mr Y’s complaint the Council named an unsuitable school placement in his child’s Education, Health and Care Plan. This is because Mr Y has appealed to the SEND Tribunal about the same matter. Will not investigate Mr Y’s other complaints because they are premature.
London Borough of Barnet (25 002 771)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025

Summary: We will not investigate this complaint about damage to Mr X’s car as this is a matter for the courts.
Hampshire County Council (25 003 023)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025

Summary: We will not investigate Ms Y’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms Y to pursue her compensation claim by taking the Council to court.
West Sussex County Council (25 003 057)

Statement Closed after initial enquiries Child protection 12-Jun-2025

Summary: We will not investigate this complaint about the Council not following court orders. This is because the law prevents us considering the Council’s actions during court proceedings. Also, Mr X could reasonably have raised some matters in court.
Middlesbrough Borough Council (25 004 966)

Statement Closed after initial enquiries Private housing 12-Jun-2025

Summary: We will not investigate Mrs B’s complaint about the Council refusing to refund her selective licence fee. This is because there is not enough evidence of fault to justify an investigation.
Solihull Metropolitan Borough Council (25 005 012)

Statement Closed after initial enquiries Council tax 12-Jun-2025

Summary: We will not investigate Mr B’s complaint about his property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency.
Hampshire County Council (25 001 059)

Statement Closed after initial enquiries Child protection 12-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s involvement with her family. The complaint is late and we are unlikely to find evidence of fault even if we did investigate.
Leicester City Council (25 001 505)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigation and it is reasonable to expect Mr Y to approach the court if he wishes to pursue the matter, who are better placed to consider the complaint.

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